ComplaintsforAspen Dental
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Complaint Details
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Initial Complaint
04/05/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My dentures never fit correctly and they have been difficult with my insurance from the beginning ruining my credit report. Now I lost a tooth off my denture. They say it's under warranty and to begin with they haven't fit right. I'm tired if excuses on their end. I spent slot of money for dentures that never fit right. And now they expect me to just let them replace the tooth that fell out where these haven't first correctly from the beginning. It's all been documented at their endBusiness response
04/14/2023
Dear Sir or Madam,
Thank you for the opportunity to respond to the complaint filed by ***** *** on behalf of the Lakewood,
NY Aspen Dental branded practice, owned and operated by William B******* DDS PLLC. We will be
responding to the consumer directly on this communication.
The Aspen Dental network is committed to breaking down barriers to care. Each independently owned
and operated location and care team has the autonomy to work with patients, so they receive quality
care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are
raised, living into our commitment to say “Yes” to quality oral care.
I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to
federal privacy laws.
Sincerely,
Julie G*****
Julie G*****
Manager, Regulatory Relations
Aspen Dental Management, Inc.
281 Sanders Creek Parkway
East Syracuse, NY 13057
On behalf of William B******* DDS PLLCInitial Complaint
10/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Paid in advance for all dental treatment on a recorded conversation. The company then added on almost $400 after the fact without my permission. They then used funds that were paid for this procedure to use for another procedure however I did not authorize that. The patient my wife **** ******** had other treatment unrelated to this and paid for that treatment on each and every occasion. At no time did I authorize my credit card or any of the funds that I paid for the first procedure to be utilized for any other process. This is fraud, fraud against myself, fraud against my credit card company, and fraud against the patient my wife. When I requested a copy of all the records and went to pick them up they were not available at the front desk. I then put in a written request have not received them. I called Corporate offices they said within 24 hours the regional manager would call me it's been a week haven't heard from anybody. Complaint has been fired with the district attorney for fraud along the United States Attorney for fraud along with a credit card complaint for fraud. company is refusing to complete the work unless they get their extortionate additional payments.Business response
11/02/2022
Dear Sir or Madam:Thank you for the opportunity to respond to the complaint filed by ***** ******* on behalf of the Dunkirk, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Rochester, P.L.L.C. We will be responding to the consumer directly on this communication.The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care.I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.