ComplaintsforLeisure Craft Pools
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had a ****** pool installed and last year we contacted Leisure Craft Pools who did the plaster finish(with lifetime warranty) and someone came out last year to inspect. There was multiple holes in the finish and it was determined that the pool needed to be drained and repairs made. Now 2023, I started calling owner Jeff at the beginning of May. I called biweekly, then weekly and even started calling daily. Not once in 5 months has he called me or anyone from the company. I just want my pool fixed that’s covered under warranty.Initial Complaint
05/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In early April 2023 I had Leisure Craft pools drain my inground swimming pool so they could replace the decretive tile at the waterline. The job took 3 days at which point I was told I could refill the pool. The pool holds roughly 24,000 gallons of water. After about five days we noticed that the pool was not filled and so I added more water to fill it. On April 28th I noticed the pool was not filled as I had left it but that indeed it was losing water allegedly through the bottom drain plug, relief valve, that they had removed and re-installed. during the work process. I called late in the afternoon on 4/28 and spoke to the associate who assured me the Jeff to foreman/owner would call me back. I have called twice a day all this week and was told the Jeff would call me to resolve the problem. I explained that the leaking water was making my, along with my neighbors' lawns unable to mow. The only response I have gotten to my calls was from an associate who said that Jeff suggested we wait until the pool was warm enough for a diver to go in and seal the pool. I explained that was not acceptable as that would be in June. Meantime my yard is continually wet. This was on Wednesday 5/3 and I asked her to have Jeff call me directly, As of today 5/5 I have had no direct call to resolve this problem!Customer response
05/17/2023
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The situation was resolved finally last Wednesday 5/10/23... Very tough company to deal with as the owner does not return calls . **** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.