Business ProfileforKoskinen's Towing & Repair

I was towed by Koskinen's Towing from the Cayuga St. ****'s customer parking on Friday, July 7 at approximately 1:30pm. I was towed less than 10 minutes after purchasing a drink from the Cayuga St. **** in order to use their customer parking lot. I crossed the street, dropped off a book at the library next door, and was towed immediately. The customer parking signs only state that you have to make a purchase to park there. There is no time limit provided or indication that if you cross the street, you are no longer a customer. I was unable to refute the tow, and was made to pay $215 to get my car out of Koskinen's impound. The Koskinen's tow truck is parked in this ****'s lot daily, and employees of the **** told me that a store manager, who's name is ***** ***, sits out in the parking lot and waits for customers to cross the street in order to get them towed as quickly as possible. This is not a typical practice at **** locations, and I suspect that the store manager receives payment from the tow company for every tow she initiates. I am looking for a full refund of the $215 I was made to pay to get my car out of impound. I am also hoping to end this predatory towing practice. The final complaint I have against Koskinen's is that they are harassing my mother at her place of employment. She works at the ******** ****** ****** ******** right across the street from the ****. Both ***** ***, and Koskinen's have called the library director to report that my mother is harassing them. This is not true, in fact they are harassing her by calling in these false claims to her boss. I do not know why they are doing this, and this gives me more reason to suspect that something is going on between the manager and the tow company.