Business ProfileforLatham Home Improvement LLC

August 2022 our bathroom ceiling began leaking during a heavy storm. We met with Freddy who told us that our roof needed to be replaced. 3 crew came out 8/19/22 to clear out the leaf guard so there wouldn't be a puddle on our roof. Once this repair was done the leaking stopped completely, but my fiance and I moved forward with the roof replacement. 8/26/23 was the replacement. There was a known large storm on August 26th, but they still scheduled us to have our roof replaced. Mid-storm and mid-way through the replacement, the crew took their lunch break and did not cover the exposed top of our home with anything, so water came gushing in. We called the office to describe what was happening, and Lalo told us that it was "residual water from the original leak", which was incorrect. He offered no help for a problem their crew caused. At the end of the day I snapped a photo of one of the workers wearing a marijuana bucket hat drinking a beer, so at least one member of the crew was drinking during work. 4/22/23 into 4/23/23 the ceiling began leaking again during a storm. We called them and they sent a crew out the following day to "fix" the leak. 7/2/23 our bathroom ceiling began leaking again. They came out to repair on 7/8. 7/14/23 our bathroom ceiling began leaking again over several days. We contacted Latham Roofing and Siding to come and repair the work. They argued that they could not send someone out until several days later. They also attempted to reschedule our appointment. 7/16/23 we had another contractor come out and upon going into the crawl space, noted extensive mold and water damage. He also noted that most of the roof would need to be replaced again. Our bathroom walls and ceiling need to be replaced again (originally replaced December 2022) due to the repeated damage. We are requesting a full refund + full costs for water and mold remediation. I have additional videos, but the files are too large to attach.