Business Profile

Vision Insurance

Davis Vision Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Davis Vision Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

46 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been told numerous times that I would hear back from someone at Davis Vision regarding the benefits that showed in my portal that they are now saying were inaccurate. I have called multiple times and sent a letter in mid February and they have not had the respect nor the courtesy to get back in touch. We have now had to lay out $2500 for my husband's visually required lenses that they told me were covered and then said were not covered.
Business Response
Date: 03/17/2025
We have reviewed the information provided and will contact the complainant directly under separate cover to address the stated matter, in consideration of privacy concerns. We appreciate your assistance in bringing this issue to our attention.
Customer Answer
Date: 03/31/2025
Good afternoon,I received a voicemail from Cheryl from BBB this morning and I left a message at 9:34am. The answer to the question from BBB as to whether or not Davis Vision has reached out to me is a resounding No. I have not heard from them in any way, shape or form. During this entire ordeal I was always the one who reached out to them for more information, always told I would hear back and I certainly have not. They told BBB that they would reach out to me directly and they have not done so. Thank you and please let me know if you need any more information from me.******* * ******
Business Response
Date: 04/14/2025
We apologize for the inconvenience you have experienced. The vision plan selected through your employer does not cover medically necessary contact lenses, as confirmed in your Davis Vision member portal. Please contact your Human Resources department if you believe you selected a different plan during open enrollment or to inquire about making a correction.
Initial Complaint
Date:02/27/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This the second year I have been forced to have and deal with Davis Vision, through *********** NJ. They are the absolute worst company. They cancelled my coverage "accidentally" according to them. When I asked to speak to a someone who could reinstate my coverage, I was told to send an email and someone would call me within 2 business days. *********** Nj had to contact this company, while I was on hold and supposedly resolved this issue (or so Davis said). I would be able to order my contact lenses after 24 hours, which are covered according to my policy. That was 3 weeks ago. Everytime I try to order my contacts, I am told I do not have coverage. What is the point of having insurance if it is just a huge lie? I am back online with *********** NJ trying to resolve this issue, again. They are attempting to contact these unethical idiots. Meanwhile, I have no contact lenses.
Business Response
Date: 02/28/2025
We apologize for any inconvenience you have experienced regarding your policy coverage. Unfortunately, Davis Vision is contracted under your health plan to manage the vision coverage supplied by your health plan. The decision to terminate the policy was made by your health plan. If this was a mistake, the health plan must inform Davis Vision to reinstate your policy coverage. This issue cannot be handled directly by Davis Vision, as we rely on the information provided by your health plan. Please contact your health plan directly to file a complaint regarding the erroneous termination of your coverage.
Initial Complaint
Date:12/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a scam company. We have called them repeatedly (over three times) to receive reimbursement for our glasses frames. They admit that it is their error (that our expense is in network and our request is covered - just glasses frames). But they will not send us a reimbursement. They just ghost us. Every single reimbursement we send them gets "screwed up" on their end and needs a call for correction. I believe this is an intentional part of their process to get you to give up on receiving funds you are legally owed. And they don't even have a functional website. They work by mail and fax. Give me a break. Shut them down. If you are considering business with them save your time and money - avoid them at all costs!
Business Response
Date: 12/17/2024
We apologize for the inconvenience you have experienced. To ensure we are able to complete you request, please file a formal appeal with our customer service department by calling at ###-###-#### between the hours of Monday-Friday 8:00am-9:00pm and Saturday 9:00am-4:00pm.
Initial Complaint
Date:12/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are unable to see our optometrist because Davis Vision will not pay claims.
Business Response
Date: 12/09/2024
We apologize for the inconvenience you have experienced. To assist with your request, your member ID or date of birth is required to locate your profile and verify your identity. Please contact our Customer Service Department at 800-999-5431 Monday-Friday 8:00am-11:00pm EST, Saturday 9:00am - 4:00pm EST, and Sunday 12:00pm to 4:00pm EST.
Customer Answer
Date: 12/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Their response indicates a need for a member ID or other identification to provide a response and directs me to contact them. This isn’t necessary to respond to a general concern regarding Davis Vision not paying multiple claims when members use Pro Eyes Optometry. Multiple complaints by multiple members have been made and their response is just another deflection of responsibility.

Regards,

****** ****

Business Response
Date: 12/10/2024
We apologize for the inconvenience you have experienced. For security purposes, we recommend you do not share personal identifier information, such as your social security. In regards to your complaint, the provider would need to contact us to review any outstanding billing or collection issues.
Customer Answer
Date: 12/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

1. You all are playing the “deny, defend, depose” game with your responses. In your first response you requested the identifying information for our insurance plan, I rejected the request that I reach out to your company directly because I want the responses all documented with the BBB. Additionally, I also sent a complaint form via th Davis Vision website the same day I filed this complaint and haven’t heard from your company.
2. Pro Eyes has repeatedly attempted to rectify the situation with you all so that they are able to provide services to their patients with Davis Vision. Your response is another deflection of directly responding to me on this platform.
3. The resolution I expect is to be able to schedule my family with our eye care provider, Pro Eyes, and that Davis Vision cover their agreed upon services.

Regards,

****** ****

Customer Answer
Date: 12/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not want to change providers. And I have filed a complaint directly to Davis Vision and have never received a response.

Regards,

****** ****

Business Response
Date: 01/03/2025
We apologize for the inconvenience you have experienced with your preferred vision provider. To protect the provider’s privacy, we are unable to disclose the full details of the investigation, but we are working with the provider’s office directly to address their concerns. We will respond to the member directly with further information.
Initial Complaint
Date:11/22/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Failure to issue insurance check, even though services provided were approved.
Business Response
Date: 11/25/2024
We apologize for the inconvenience you have experienced. To assist with your request, your member ID or date of birth is required to locate your profile and verify your identity. Please contact our Customer Service Department at ###-###-#### Monday-Friday 8:00am-11:00pm EST, Saturday 9:00am - 4:00pm EST, and Sunday 12:00pm to 4:00pm EST.
Customer Answer
Date: 11/27/2024
The consumer confirmed with BBB that they received the refund they were asking for.
Initial Complaint
Date:09/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I BOUGHT READING GLASSES ON 6/4/2024 ONLINE, PAID $245.80 FOR THEM. SINCE I HAVE ******* DAVID VISION INSURANCE I CALLED THEM TO SUBMIT A CLAIM FOR REIMBURSEMENT. SINCE I DID NOT HEAR ANYTHING FROM DAVIS VISION FOR 2 MONTHS, I CALLED THEM 9/27/2024 ABOUT STATUS OF MY CLAIM. I WAS TOLD IT WAS DENIED BECAUSE THEY NEEDED ITEMIZED RECIEPT AND PROOF OF PAYMENT. I PROVIDED THEM WITH A RECEIPT I RECEIVED FROM INTERNET STORE, I ATTACHED IT HERE AS WELL. I DO NOT HAVE ANY OTHER PROOF AND I DO NOT UNDERSTAND WHY THIS IS NOT ENOUGH FOR REIMBURSEMENT.
Business Response
Date: 10/04/2024
We apologize for the inconvenience you have experienced. You have filed a formal complaint with our Complaints Department and is currently being reviewed. Please allow up to 30 days from the date received your complaint for a decision to be made. If you have any additional questions, please call our Customer Service Department Monday-Friday 8:00am-9:00pm and Saturday 9:00am-4:00pm at ###-###-####.
Customer Answer
Date: 10/07/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ***** ******
Initial Complaint
Date:09/05/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 4, 2024 I paid Davis Vision $102 to receive discounts on glasses through a benefit my husband has as a retired state employee of the Commonwealth of Massachusetts. I have called them at least 8 times to send me an EOB that is required for my HSA. In my opinion, when making ANY purchase, you should receive a receipt for payment. I filed a complaint with their Complaints and Appeals Department on July 10, 2024 (7th call), and received a letter from them dated July 11, 2024 stating “please allow 7-10 business days for this request to be processed and receive your EOB.” Shouldn’t they be required to provide receipts AUTOMATICALLY like any other business is?
Business Response
Date: 09/13/2024
We apologize for the inconvenience you have experienced. Your plan does not generate an explanation of benefits as it is a vision discount plan. This plan you have paid in advance for the services you will receive. A receipt is available and has been emailed and mailed to the information you provided. The email was sent on 09/11/2024 and the mail receipt should be arriving within 7-10 business days. We apologize for the confusion regarding your original request.
Customer Answer
Date: 09/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did not receive an email from Davis Vision on September 11th but did receive a receipt in the mail on September 14th and submitted it to my HSA. I am now waiting for my HSA to be taken out of suspension so that I can use it.

Regards,

******** *******
Initial Complaint
Date:08/10/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do not have my member ID. This company refuses to give it to me on the phone. It is not listed on my employees portal. ****** ****** ******* block us from everything and makes so stuff so difficult that we cannot find it. I would like my membership number. Emailed to me. It’s ridiculous that they cannot give it to me.
Business Response
Date: 08/13/2024
We apologize for the inconvenience about obtaining your ID number. After an investigation, on 08/09/2024 you called in to our customer service center and was provided the ID number verbally and a request for a new ID card will be mailed within the next 7-10 business days. The representative also provided instructions on how to log onto our website to locate your ID card as well as In-Network providers in your area. In addition, you will also receive a secure email from ******* ****** with a copy of your ID card attached.
Initial Complaint
Date:06/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went for a routine eye exam and ordered glasses. I ordered and paid &207 for progressive and they were blurry and could not see. Office said take them home and you will adjust. Had to go back and instead of them correcting issue they said they can’t make me progressive and they would have to do bifocals and I assume I would be reimbursed like **** told me $90. I filed an appeal and was approved and then they come back and say no we can’t do a refund after they said they would. I had same type of glasses for over 15 years and never had an issue.
Business Response
Date: 06/28/2024
We apologize for the delay regarding the refund of your progressive lenses. After an investigation, the refund has been processed and a check will be mailed to your address on file within the next 30 calendar days.
Initial Complaint
Date:05/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/12/23 I took my son to an eye exam by an in-network provider that we've been going to for years. The provider has been unable to file a claim with Davis vision due to a glitch in their system. Our vision plan with Davis Vision is through our main health insurance provider, ************ **** *****. I have confirmed through HR via my husband's employer that my son is covered currently and has been on the vision plan even on the date of the visit. I have also called Independence **** ***** and Davis Vision to confirm coverage. Despite that, the provider is not able to submit a claim through Davis Vision and has tried multiple times calling Davis Vision for assistance. Each time, they receive a different answer. The provider has also tried calling Independence **** *****, per Davis Vision, only to be directed to call Davis Vision again. The provider has finally received an answer from David Vision that there is a glitch in their system preventing the provider from filing a claim but could not offer a solution as of yet. Because of this, the provider has tried billing me because since they cannot file a claim with insurance, my son is considered "not covered". I need Davis Vision to fix their "glitch" and allow my provider to submit the claim correctly.
Business Response
Date: 05/22/2024
We appreciate your assistance in bringing this matter to our attention. The complaint has been reviewed and it has been found there is a claim on file for the date of service 12/12/2023 for an eye exam for one of the dependents. I am unsure if its for the dependent in question due to more information being needed to investigate this issue. Please send your complaint to RTQA@versanthealth,com for further investigation. Please ensure to include the dependent name in question, the member id number as well as the provider information, the date of service and the services being requested. I do apologize for any inconvenience this may have caused you.

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Davis Vision Inc is NOT a BBB Accredited Business.