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ComplaintsforJ. Hunziker Asphalt Paving LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The driveway Mr. Hunziker installed is failing and he refuses to fix it.Business response
07/11/2022
Response taken by phone: This driveway was done three years ago. I gave him his options on how to do the job the right way but against my recommendations he insisted I do the job his way. I told him I would not warranty this job. This is exactly what I told him would happen. Again, there is no warranty on this job.Business response
09/02/2022
BBB spoke to Jason at the business and the following was relayed: The customer had soft ground and did not want to do it the right way, which would have needed a 3 1/2" base. The warranty had a 1 year warranty with exceptions that included the soft ground from tree roots previously removed. The estimator and myself both relayed to the customer that I would return and add another layer and cover the labor, but the customer would be responsible for the materials; $1,000.Customer response
09/02/2022
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have previously submitted proof of Mr. Hunsaker telling me he would repair it in the spring of 2020. Me. Hunziker told me he didn’t want to have to fix it twice I have the screenshots. Mr. Hunsaker never gave me an option to use less crushed stone. He just put on the invoice excavating and paving. Mr. Hunziker has absolutely no proof of a conversation taking place between the two of us where I told him to use less crushed stone or any other construction material than he should. Therefore, Mr. Hunziker did not use the correct methods when installing my driveway and I should not have to pay full price. My driveway is full of tire tracks and sink holes that collect water due to Mr. Hunsiker installing an inadequate and incorrectly installed driveway. I want half my money back Since Mr. Hunziker used half the amount of materials and did half the amount of work he should have. Not to mention he ignored my phone calls and emails for 3 years now. This has been the worst contractor experience I’ve ever had. Mr. Hunziker took money from me knowing his materials and workmanship was inadequate and destined to fail. Regards, ******** ******
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Contact Information
595 New Loudon Rd # 217
Latham, NY 12110-4063
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.