ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
01/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I requested for my membership to be canceled last year as I was not using the gym. i havent been there in months and on my last visit requested cancellation. To my horror i found that in December the company tried charging me an annual fee , I placed a stop payment on my account but my bank informed me they have been charging for months . On top of the 30 dollar fee they also tried charging again in December . With this economic downturn and me being laid off , I want this company to stop charging me and cancel the service . Gyms rely on making cancellation impossible so they can have revenue coming in . I need this too stop!Customer response
02/03/2023
Better Business Bureau:
At this time, I have not been contacted by Planet Fitness regarding complaint ID ********.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.