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ComplaintsforBob Johnson GM
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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased vehicle in December 2022. Was told tire with low air was remedied. Had to return and have "fixed" under warranty. Still have to fill with air at least weekly. Have had 7 service codes come on. The dealership will not even return my phone calls. 1st code I received 2 separate quotes from them for over $600. 2nd (5) another shop fixed for $350. In process of having the other fixed.Business response
08/21/2023
Reached out to and spoke with ***. Apologized for our mistakes and offered a remedy for the situation. We Value this type of feedback as this is a great opportunity to improve our business.Customer response
08/22/2023
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I have spent over $3000 to fix codes on this vehicle which this gentleman agreed were most likely known about when I was sold the car. Replacing a tire that should have been done before I was delivered the car is not a remedy. Regards, *** *****Business response
08/22/2023
Hello, On our phone call we discussed the lack of communication, and failure to reach back out to you when you requested an appointment for your tire which I completely agreed with. I then offered to buy you a brand new tire although we are not obligated to do so. You decided to turn down my offer and tell me you did not wish to service with us. I then asked you to think about it and let me know which you said you would. As far as your concern with codes, we know for fact there were no codes at time of delivery since we would not have been able to inspect the car with any codes, which is why I did not agree with that when we spoke. I am sorry you feel this way and still am willing to give you a new tire.Initial Complaint
01/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello, I have tried to contact the service manager at Bob Johnson Leroy for a few weeks now and I have not been able to get thru. I have talked to multiple people in the service department to explain my situation, but they all tell me I have to talk to the service manager. No one was willing to get the guy for me even know they said he was there those days, they said they'd leave a message, never heard back. I called his direct line, no answer, left a few messages, no response back, sent an email from their website, no response. Called probably 8 times already, no one wants to help me, so hopefully with your help Ill have better luck. Here is my issue: I brought a car in on 12/29/22 for a check engine light, they cleared that problem but during the process they went in the glove box to inspect the cabin air filter and up sell me a new one. In the process they broke off a bracket that holds the hydraulic that keeps the glove box from falling all the way open. This car is less than 2 years old and this part was working fine before they touched it. We noticed it the night after getting the car back and figured maybe they didn't hook it on right, but upon further inspection they broke off the inner bracket, probably hacked at it with a screw driver. Anyone that looks at it would see that the proper way to unlatch it would be the one visible when you open it. (pretty clear even if you not a "professional" like they claim they are) On the paper work that I will attach says that they inspected the cabin air filter and the only way to access that is the glovebox. (plus the papers in the box were messy so I could tell someone careless was in there) I've bought a few cars and have all the services done at a Bob Johnson dealership, so it is very disappointing the level of disrespect we have received by not being told of the error and not being able to contact anyone about it. Attached is the paperwork from the service where it shows they were in the glovebox. Thank you!Business response
02/06/2023
To whom it may concern, My service manager will be calling to rectify the situtation. Robert S****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.