Business ProfileforState Route Storage

We started renting a unit from them in Sept 2022 and charged 125 the 23rd of each month directly out of our bank account. April 26th 2023 I was going through bank statements and saw that in the months of December 2022 and January 2023 we were charged not just the 23rd of each month but the 29th as well. So I called that day April 26th and after speaking to someone they told me I would receive a call back shortly with a resolution to this issue. Weeks went by and no call. So may 16th I called them and spoke to who I believe was the same guy the way he seemed familiar with what I was talking about. He said that he just put it in the system for us to not be charged that month (may 2023) and that he would call me within a couple days to resolve the other month they owed us. We get to may 23rd and they absolutely charged us 125 dollars for that month and now everytime I call they don't answer. I leave message after message and they don't respond. My girlfriend then called them and they didnt answer but they did text message her saying that I said it was only one month and that she needed to email the account services or accountant email. They did not provide an email and did not respond promptly. These are tough times financially so I went to ****** chat with the company and sent a message saying if we don't get a call back with someone who can help resolve this I will go out on social media and let this be known and also leave a terrible ****** review. They then finally called my girlfriend and told her that they refunded us and we have 30 days to get our stuff out of storage. They have no paid anything back as of this moment but more importantly we are now going to have to scramble to get our stuff out and find another storage place within a month that is very busy for us as is when we really have done absolutely nothing wrong at all besides pay them the money we owed and tried following up when over charged.