Business ProfileforDortoni Bakery and Pastry Shoppe

On Saturday 12/30/23 I made a full payment for an engagement party cake in the amount of $195.00. The cake was requested for Sunday 1/14/24. I returned the next day Sunday 12/31/23 and requested a full refund because I found out my fiance's mother had already purchased an engagement party cake as a surprise. I explain this to the manager. Yesterday, I was told that the policy was that full refunds and changes can be made within 49 hours of the pick up date. I came back less than 24 hours of my purchase requesting a full refund. (There was no cake made as it was requested 2 weeks in advance. There was no inconvenience to the bakery.) The manager told me that they can only give me 50% of my funds back and the remaining 50% must be a store credit or gift certificate. I asked to see that policy in writing, which he could not produce. They refused to refund me in full. Gave a me a $100 refund back to my card and a $95 gift certificate. I do not want a gift certificate and I will not use it in this bakery. I would like my full refund of $195. This is robbery and unfair especially when he could not produce anything in writing saying giving a 50% return is their policy. I waited 1 hour in the store to speak with him and was not given my funds back in full. I would really appreciate some help with my full refund. I did not inconvenience the bakery in any way. Please note that I spent an additional $32 on mini pastries the same day. Totalling $236.06 (with a credit card fee of $9.06) All I ask is that they refund me the full amount. I will not be forced into using a gift certificate with my own funds that's being held hostage by this bakery.