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ComplaintsforDavid S. Ostreicher DDS
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Complaint Details
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Initial Complaint
02/03/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Visited Oschtreicher Orthodontics for a FREE consultation for our daughter ****** in Oct of 2021. We opted to go with another provider, however Ostrhreicher Orthodontics billed our insurance (*** ****) ~$400 for the consult, that was later caught by *** **** who requested the funds back since it was suppose to be a free consult. *** **** made several attempts to have the funds send back without any response. As a result *** **** will not process any new claims until the $400 is sent back or I would have to pay this out. I've made continuous attempts since the start of 2022 to have the funds sent back, and the Office Manager ****** continues to apologize and promises a check will be sent to *** **** within 2x weeks from Corporate, he most recent being in Dec 2022. Fast forward to today *** **** noted they've still yet to receive any funds back from this Practice. It's clear they have no intention of doing the right thing and its disgraceful. I should have read all the negative reviews prior to even going for a consult - very shady practice. They've apparently changed their number which is now **************, not surprised.Customer response
02/28/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding David S. Ostreicher DDS has been resolved.After contacting the BBB, I also wrote a ****** review - uncertain which is responsible, however they contacted be promptly after to apologize, let me know exactly what was needed, and processed the refund but not without asking me to remove my reviews after smh. Unfortunate it takes measures like these to resolve issues. Thank you BBB
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.