Business ProfileforEast Village Green Animal Hospital

brought my Puppy to east village green since I got her July 22 They sold me a puppy plan which included spay . payments were taken from my account montly for 11 months - Office staff is very rude and no knowledge of the plan or how to speak to their clients She needed surgery - and no follow up after. During this time the surgeon wanted to spay while she was getting surgery - called East village - ******* to talk about if I can possibly get done then and how will affect my plan. No answers of knowledge or respect to call me back with information. The whole idea was to have them do the spay since that was the place I took out . Went in two times to attempt the spay to get done - dog was in heat so couldn't get done in april **** went back in waited for test , vet advised me ok to leave and spay can get done this was at 930am. Got a call from Surgeon at 330 to say ***** was unable to get spayed as she was in heat ,Kept my dog there all day to find out this. The Vet never told surgeon levels weren't good.Went to get my puppy and remove her from that vet . Message all my details regarding to be released from the last payment of the 12 month plan and to get the credit for the spay somewhere else when its time. Surgeon messaged me telling me that the spay was never covered but will credit me ****** for test & resolve me of the last month payment plans and then release records. As of now they are needing me to say they were harmless before they release anything . All I want is for the cost to get my puppy spay and her records to go to another vet