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Business ProfileforSuperior Reflections Hardwood Flooring
Current Alerts For This Business
On September 23, 2022, and October 12, 2022, BBB attempted to contact Superior Reflections Hardwood Flooring regarding a pattern of serious complaints. BBB received complaints alleging:
Work being delayed well past a provided start/completion date, work that is done is poor quality and the workers do not show up when expected. Other consumers report that they are charged more than the agreed upon price and when a refund is requested, they do not receive it even though one is promised.
BBB notified Superior Reflections Hardwood Flooring about the pattern of complaints and asked the business to voluntarily cooperate in eliminating the pattern by providing a written response outlining the specific steps it would implement in order to avoid similar complaints in the future. BBB also requested general information including copies of their contract, the names & full contact information of the business’ principal officers and responsible management, the physical address of its principal office and a completed BBB Standard Business Questionnaire.
As of October 25, 2022, Superior Reflections Hardwood Flooring has not responded regarding the pattern of complaints or BBB's requests for information. BBB has concerns about Superior Reflections Hardwood Flooring’s business practices and urges consumers to use caution based on their complaint activity and lack of responsiveness.
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- Lima, NY 14485
- BBB File Opened:
- 12/14/2011
- Years in Business:
- 24
- Business Started:
- 1/1/2000
- Business Started Locally:
- 1/1/2000
- Type of Entity:
- Sole Proprietorship
- Business Management
- Mr. Scott Maley, Owner
- Contact Information
Principal
- Mr. Scott Maley, Owner
Customer Contact
- Mr. Scott Maley, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
6 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
12/04/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
Ray N
08/23/2022
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