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          Crystal Fusion Technologies, Inc. has 1 locations, listed below.

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            Business ProfileCrystal Fusion Technologies, Inc.

            Glass Coating
            BBB accredited business

            Contact Information

            185 West Montauk Highway

            Lindenhurst, NY 11757-5654

            Visit Website
            (631) 253-9800

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            Customer Reviews

            1/5

            Average of 23 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 9/18/2023

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Crystal Fusion Technologies, Inc. is a producer of hydrophobic windshield coatings treatment for exterior automotive glass and paint surfaces as well as interior surfaces.

             

            Business Details

            Location of This Business
            185 West Montauk Highway, Lindenhurst, NY 11757-5654
            BBB File Opened:
            11/1/2018
            Years in Business:
            16
            Business Started:
            10/15/2007
            Business Incorporated:
            10/15/2007
            Accredited Since:
            9/18/2023
            Type of Entity:
            Corporation
            Business Management
            • Mr. Gary LoCicero, Vice President of Sales
            Contact Information

            Customer Contact

            • Mr. Gary LoCicero, Vice President of Sales
            Additional Contact Information

            Fax Numbers

            • (631) 253-9802
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/07/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased the windshield warranty coverage from Crystal ***** when I purchase my vehicle in January of 2023 from Young ****** In October of 2023, I received damage to my vehicle and called both the dealership and then Crystal Fusion to report the claim. Crystal Fusion stated I did not have an account even though I have the paperwork with the information on it that I clearly paid for it. I then called the dealership back to get a resolution to the matter. I have spoken with several people from the dealership over the past 7.5 months and still do not have a resolution. I am not certain of where the fault lies at this point if it is with the dealership or Crystal Fusion.
            Read More
            Read 15 More Complaints

            Customer Reviews

            23 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sarah W

            07/01/2024

            Terrible, do not purchase. I bought this insurance through the dealership when I bought my brand new vehicle. Many small rocks hit my windshield but the crack did not appear until we got back to our vehicle after having lunch. When I filed a complaint, I made sure to say it had happened within 48 hours or theyd deny my claim (per my dealerships advice). What I wish I wouldve know was to lie and say I say the crack immediately appear once the rock hit my windshield. Because I said I didnt notice it until an hour later, they denied my claim- after following up many times, they said there was nothing I could do and because it was a warranty package, I couldnt cancel either. Would not recommend and if you do purchase for some reason, make sure you read all of the fine print in the warranty guidelines before filing a claim online. Incredibly frustrated that I now have to file a claim through my insurance when I pay for coverage through crystal fusion to cover damage for exactly what happened to my vehicle.

            Crystal Fusion Technologies, Inc. Response

            07/03/2024

            Crystal Fusion is a product warranty and not insurance. There are terms and conditions on the warranty as is on any warranty that is included with a product. All of our warranties have been vetted and approved by each Secretary of State and ********** of ********* in every state where offered. While we understand it may be frustrating when a claim is denied, we do follow the terms and conditions exactly as the warranty states.
            Read 22 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

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