Customer ReviewsforCrystal Fusion Technologies, Inc.

Terrible, do not purchase. I bought this insurance through the dealership when I bought my brand new vehicle. Many small rocks hit my windshield but the crack did not appear until we got back to our vehicle after having lunch. When I filed a complaint, I made sure to say it had happened within 48 hours or theyd deny my claim (per my dealerships advice). What I wish I wouldve know was to lie and say I say the crack immediately appear once the rock hit my windshield. Because I said I didnt notice it until an hour later, they denied my claim- after following up many times, they said there was nothing I could do and because it was a warranty package, I couldnt cancel either. Would not recommend and if you do purchase for some reason, make sure you read all of the fine print in the warranty guidelines before filing a claim online. Incredibly frustrated that I now have to file a claim through my insurance when I pay for coverage through crystal fusion to cover damage for exactly what happened to my vehicle.

Crystal Fusion is a product warranty and not insurance. There are terms and conditions on the warranty as is on any warranty that is included with a product. All of our warranties have been vetted and approved by each Secretary of State and ********** of ********* in every state where offered. While we understand it may be frustrating when a claim is denied, we do follow the terms and conditions exactly as the warranty states.

I have just been denied a claim because its been over 72 hours. The car dealer I bought the car from would not handle it, the company on the information I received sent me to a deferent company. Safe Guard I was referred to couldnt find me in there company. Called back the next day with more information and spoke to a person I had a lot I trouble understanding. She submitted the date I gave her and said it was denied. She then said she tried to change the date and it was still refused. She tried on her own submitting a faults claim and it would let her. This is a company that will take your money up front but will not pay out for cracked windshields. Stay away from!!

Unfortunately, we are unable to locate your file in our system. Please provide either a warranty number or perhaps the last 8 digits of your vehicle ID# so we can further investigate. Thank you.

You have to threaten legal action for them to do anything. This is a joke of a company and I share with everyone purchasing a new vehicle at my dealership to NEVER go with CFT. I hope they go bankrupt. Devious and conniving. I dare someone to respond to this post. I would love to further share my experience.

Unfortunately, we were not able to locate your warranty based on the information provided. Please include either the warranty number or last 8 digits of the vehicle ID number so we may further address your concerns.Thank you.

This is a scam - when you need a windshield repair that has their product, they require you to call, get paperwork, never call back, give you the runaround. For a $59 repair charge. I'm not shocked that this service is a scam, but I am quite shocked that *********** in ***********, ******* encourages and upsells this service to customers. It's not a good look for an otherwise reputable dealership.

We are sorry to hear of your experience. Our typical process is designed to be simple and should not be something which becomes stressful. We will certainly look into this particular situation and be sure to use this experience to help prevent issues like this from happening in the future. We apologize for any inconvenience this may have caused.

Had a large chip and crack in my windshield. Filed a claim with Crystal fusion. They sent me to a windshield repair shop that injected the windshield. The damage is clear still quite visible and the shop said they dont usually repair cracks that big I contacted Crystal fusion and I just get no reply. I dont reply to my emails or my calls.

Crystal Fusion's warranty is a repair/replacement policy. If the damage is repairable, it will be repaired with the latest technology available, unless it is in direct sight of the driver's vision. The integrity of the windshield will always remain intact. If this repair should fail at any time, the windshield would then be replaced at no charge to the customer. The last communication we received from the customer was on 9/7/2023. He was not satisfied with the repair. We do not have any other records showing any attempt to contact us afterward. All correspondence with the customer has been via email since the initial claim was started.

Crystal Fusion deliberately maintains ultra-rigid rules about when and how claims must be files, presumably in hopes that they can deny as much service as possible. I have had the same experience as so many other reviewers here. I forgot that I needed to file a claim within 72 hours. Once I contacted the dealership, they sent me a link to file a claim, but by then it was too late anyway. It would be one thing if Crystal Fusion assessed some kind of 'late fee', or had some rule that they would only cover, say 75% or 80% of the repair if the clam wasn't filed within their strict guidelines. But to deny ALL coverage OUTRIGHT because of a mistake in filing SHOULD BE ILLEGAL! I guess it's not illegal, so Crystal Fusion can pat themselves on the back for coming up with a "great" (read as terrible) way to cheat their customers without breaking any laws. I'd give them zero stars if I could. They deserve negative stars.

Crystal Fusion must adhere to the terms and conditions of the warranty that have been approved in each state. We do understand, a denied claim may be cause for dissatisfaction or anger. However, we process thousands of claims monthly for customers where the terms and conditions are followed and they are completely satisfied. In this particular case, ************ began using very profane language and became verbally abusive to ***************, the claims ***. However, the *** still remained professional and explained the processes to ************.

You "must adhere to the terms and conditions...that have been approved in each state"? So if the state gives you the green light to rip people off, you take no responsibility. I completely understand that you found a nifty way to legally rip of your customers. My heartiest congratulations on staying on the right side of the law.I didn't use "profane language" or become "verbally abusive". I became verbally HONEST and called your refusal to pay for my windshield replacement, "BS", which is what it was. Maybe you need to train your customer service reps to not be such snowflakes and to realize that when people are mad (and as you pointed out, rightfully so) at your company, they are mad at your company and not at the representative dealing with the customer. Taking things personally is literally the worst response a service rep can have. Don't blame me if they got their feelings hurt by me calling out your company's shortcomings. As a side note: My dealership eventually did sort things out with Crystal Fusion so I did not have to pay after the fact. I give my dealership full credit for that though since never once was there ever even a hint of potential flexibility on the part of Crystal Fusion when I dealt with them. I don't know if the dealership ended up eating the cost, or if Crystal Fusion paid any of it. But I can imagine that perhaps Crystal Fusion found some compromise with the dealership because they don't want to alienate dealerships which hawk their service plans.

This "******************* Protection" film or product is a SCAM! It helps NOTHING! but dealers want to sell it and promise a windshield repair if something happened. If the dealership does not know much and did not explain correctly - I consider them committing together with this company manufacturer - a scam against car buyers, and, especially women. After a few months of a driving my new Bolt EUV 2023 I got lots of pits (which is not mentioned in paperwork by third insurance company ********************** Systems at all) and a star (approx 2 inch). This coating and insurance was sold for $700!!!! and helped nothing. The pits are a very small tiny chips. The star is pretty big. The insurance wanted for me to drive around and find who ever can repair this star. NOBODY wanted to touch it. Waste of time and WASTE of money. DO NOT USE THIS PRODUCT!

Crystal Fusion's windshield product is designed to help drivers see when they struggle most, in inclement weather and night time driving. It is an ultra-hydrophobic coating which helps resist glare and keeps the windshield operating at peak performance. Glass is a fragile material and no product will resist damage entirely. While there are a number of warranties offered by Crystal fusion, non will protect against sandblasting, which is what this sounds like. If there is/was a "star" on the windshield, and the repair coverage was selected, this would be a covered incident. We are unable to verify this based on the information provided.

DO NOT BUY! It is incredible that this type of business is legal! Crystal Fusion Technologies is a SCAM! This was sold to ** by the dealership with little to no information at the time of signing. As a matter of fact, in the contract that I signed, there is no mention that the claims have to be made in 72hrs. The product does not work, my windshield cracked on the first impact. I tried to make a claim and the lady who picked up the call denied the claim in a matter of seconds stating that claims need to be reported within 72 hours of the incident. To make matters worst, you are not even allowed to pick a place to repair the windshield, they pick it for you. After denying the claim, I received an email saying that if I fix the windshield the product needs to be reapplied in ****************************************** the warranty. Be aware if you purchase a vehicle in ******, ** it looks like these guys are connected to the Park Place dealers. I also asked the lady for information and their policies and she denied it, saying that their job is only to "resolve" claims.

Crystal Fusion Technologies is filed in every state with the ***** of ********* and ********* ** ***** in order to comply with all applicable laws pertaining to warranties. While we do understand the frustration when a claim is denied, we must adhere to the terms and conditions clearly stated on the warranty (see attached). Crystal Fusion has processed millions of warranties over the past 22 years for satisfied customers who follow the terms and conditions of the warranty.

Similar experience with the ******************************************* the warranty. Why not put the 72 Hour claim requirement on the main page 1 of the Limited Warranty Agreement as it seems to be a reoccurring issue with many claimants. I echo the concerns the company thrives on denying claims. During my initial claim the lady said I could file another claim before my warranty term expired. So a few months later I had another chip. I called in the next day and they refused my claim because I had not replaced the windshield. I said the previous damage was not bad enough to require replacement and they said I must to have the warranty reinstated. They emailed me a form that stated if I had the windshield replaced it need to have Crystal Fusion reapplied for the warranty to be valid again. No where in the agreement could I find where I was required to replace or repair damage to maintain my warranty agreement. I was never asked to have my windshield inspected or take pictures to show them the damage unless I had the windshield replaced. I would not even give 1 star but it was required to open the review.Part of the blame goes on the sellers of this product as the dealer never told us about the 72 hour claim time limit either. They have since dropped Crystal Fusion due to so many customer complaints and no warranty satisfaction.

As with any warranty, there are terms and conditions that must be met in order for a claim to be processed. Our warranty is registered in every state who scrutinize the accuracy and legality of the terms and conditions stated on the warranty. We approve and replace thousands of windshields for customers on a monthly basis where the terms and conditions are followed. While we appreciate the opinions and understand dissatisfaction regarding a denied claim, we must adhere to the terms and conditions set forth on the warranty.

Their response obviously does not address the issue of having to replace a windshield after a denied claim to maintain the warranty. It is not in my copy of the warranty.