ComplaintsforDormers Express, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We did a dormer with them but have a long list of repairs, **** the owner has NOT replied to my 100 calls , texts and emails to come and fix the mistakes his team made- CAC not working properly- front door doesn't close properly-heat keeps going on when off as he crossed lines these are just a few i have begged him to come back with NO responsesBusiness response
11/28/2023
Good afternoon,
I've tried calling ********************* and he didn't answer. I've never received "100 calls, texts or emails" from ***************
I'm not aware of a long list of problems.
-The A/C works perfect. I had some one test it in July and August; it registered 60 degrees on the meter.
-The door is level. The door was purchased by ***************
-The heat was also checking in July and was operating properly.
I am more than willing to correct any issues that are a result of my job and are part of my contract.
************** has a balance due, and I would like the money to be put in escrow.
Thank you,
*********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.