ComplaintsforVintage Management

• Initial Complaint

  01/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have resided at Orchard Estates since March 1, 2021. At the time of the signing of the lease until October 2022 the property was owned by Vintage Management. Currently owned by ******* ******. During my first year I lived there I encountered bed bugs and was told by the property manager that I must pay in full for pest treatment before they would proceed with scheduling. I did so at this time because I had no other choice. Going into my second year living here I encountered the same problem again. At this time the property was still owned by Vintage Management. I was told this time that the fee for pest control could be tacked on to my remaining rent payments for the duration of my lease. I am moving out at the end of February 2023 and was advised that I was going to be receiving a refund for overpayment, which would have been October, November, and December of 2022. I was also told that legally they could not charge me for these services unless it was determined that the issue originated in my unit. Both times I asked to have other units checked for the issue and was told that wasn't an option. I have not been able to reach anyone at Vintage Management as there is no local phone number. I am seeking a refund of my money that I paid for the pest services in 2021, as it was near if not over 1000.00.

  Business response

  02/09/2023

  Ms. ****** moved in at Orchard Estates around February 26, 2021 and did not report any pest control issues until July 2021. We contracted with ** ******* to inspect several apartments in Ms. ******** building. The only activity reported by ** ******* was active bedbugs in Ms. ******** apartment.  We arranged for treatment and discussed Ms. ******** financial responsibility per the Bedbug Addendum in her Lease Agreement. Attached is the full lease agreement with all addendums. Please refer to pages 14 - 17 for the Bedbug Addendum detailing that Ms. ****** is financially responsible for Bedbug treatments.  We will not be issuing a refund.    

• Initial Complaint

  09/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My complaint is in regards to my landlord, there are multiple problems I am having. 1. my ceiling has been and still intermittently does leak since I moved in. This issue was supposedly solved, three different times by maintenance, but still persists. And ill make it clear maintenance did what they could with what they had, and soon quit as I found out because they were being mistreated while at work. 2. my neighbor has complain now close to 2 moths ago about black mold and roaches. I have now began to find roaches in my apartment as well, presumably migrating through the hole in my neighbors wall behind their stove, and in through the panel maintenance left hanging from my bathroom ceiling. It is going to cost me money to replace the things soiled by the roaches, and cost me sleep knowing their could still be more. 3. I have measured the physical dimensions of my unit and my neighbors, and found that my neighbors unit is larger than my own, I have also been informed that my unit is the only one to not have a fume hood above its stove, making it more difficult to cook for myself. 4. on site laundry was promised on the lease both I and they signed, and has yet to be delivered, now going on 6 months living here. 5. As far as I can tell no one answers any phone number I can find to contact management

• Initial Complaint

  07/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This place is a scam if you ask me! I filled out applications for a few of their properties but the applications have just been sitting there. Never were even processed. Why take my money if your not even going to process the application. I call multiple times every min-Fri and sent emails but still no response. I work to hard for my money to just be taken away from me.

  Business response

  07/20/2022

  Good afternoon.Our offices are extremely short staffed at the moment. We apologize for any delay in processing the application. Staffing will be better next week. We can move forward with the application or refund the $14 screening fee. Please let us know which you prefer.Thank you. 

• Initial Complaint

  03/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I leased an apartment with vintage management from 2020-2022. I was told that my lease would not be renewed in November of 2021 because the property where i resided was being sold. I spoke with an employee with vintage management who was supposed to be helping mr transition into another apartment complex owned my vintage management but then I heard nothing. For 3 months I tried to get in contact with the employee or anyone from vintage management and could not get through to anyone. I sent emails lefts messages and neither was never responded to. On January 31st 2022 , I contacted vintage management and notified them that i had moved out of the property and where to find the keys since I couldn’t get in contact with anyone from the company for 3 months. I did receive an email back that time but when i asked about the return of my security deposit again i was ghosted. It is now march 25th 2022 and i have not received anything from vintage management. Not a returned call or email. Yet I’m getting emails stating that my rent is late for the month of February and march when i no longer live at the property and my lease was never renewed. I just want answers that I can’t seem to get. I’ve been getting the runaround for almost 6 months.

  Business response

  04/11/2022

  Hello.Regarding Ms. ********'s security deposit, it was applied to January 2022 rent as she did not pay her last months rent. Attached is her final move-out statement that was sent to her last known address as we didn't have a forwarding address. I've also attached her full ledger for review.We did experience manpower issues over the winter due to family emergencies, terminations, and Covid. We apologize for the lack of communication. 

• Initial Complaint

  02/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been living here just about 27 years I have little to none consideration from this complex when it snows really have they shovel the snow up to my car which is in a handy cap park for a reason I am a senior citizen with an crippling disease I have complain about this issue before and it keeps happening I can not get in and out of my car no cconsideration if it was an emergency for me to get out this is not right all they keep saying well.i don't know well who does know this is ridiculous

  Business response

  02/07/2022

  Good Afternoon.When there is an accumulation of snow, our team clears the stairs and sidewalks. We contract with a plowing company to clear the lots, driveways, and parking spaces. The plow company clears open spots after cars have moved. Additionally, we have a plow that we will clear open spots when we see them. If there are cars that do not move after a snowfall, it's impossible for us to clear the parking space it occupies. It seems as though Ms. *********** is asking that her car itself be cleared of snow. While we appreciate Ms. ***********'s long tenure, it's not feasible for us to clear snow from the cars of 300 residents.  

• Initial Complaint

  01/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Since moving into my apartment managed by Vintage Management in 2017 we have lost heat multiple times each year, sometimes lasting days before being restored. The most recent outage being 1/11 starting at 6 am and being restored on 1/12 at 4:30 pm. During this time I called multiple times during business hours and spoke with the property manager who stated that it was not the boiler but air in our heat pipes that needed to be flushed out. ( I believe she was given miss information by her maintenance staff.) After 6:30pm I called for a status update for when they would be fixing my heat, and was told the issue was with the boiler from the start, and did not require someone to come to my unit. My wife had to cancel Dr. Appointments due to them saying they needed access to the unit to flush the air. While being on the phone with their wandering service someone from the maintenance department told the wandering service agent that they were on-site working on the issue in the boiler room. Funny enough the boiler room was not locked, and there was no one in there working. I checked several more times that night each time there was no one there. When I last checked on the temperature in the apartment it was 54 degrees. I had to wall off the bedrooms using a sheet in the hallway with one portable heater that I bought. This helped keep it slightly warmer then the rest of the apartment. Tonight 1/15/22 at 6 pm we noticed the heat was out again on the coldest night of the year -15°. I called our maintenance answering service and when the agent called the maintenance staff, they were instructed to inform me that they were on-site with a vendor to fix the boiler again. In the past when the heat was out I happened to speak to the vendor in passing and was told the reason we keep losing heat on the coldest days is due to the property management company installing undersized boilers about 7 years ago. This is unacceptable, and the property management does nothing to fix long term

  Business response

  02/07/2022

  We did experience a few issues with frozen and burst lines recently that were taken care of by our HVAC contractors. In addition, our contractor made a few repairs in the complainants apartment, including replacing the zone valve and replacing radiator fins with new ones. The boiler itself was replaced during the winter of 2015-2016, before we managed the property. Our contractors have not indicated that the boiler isn't the appropriate size for the building. We did come to an agreement and credited the complainants and believe that this matter is settled. 

  Customer response

  02/07/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ****** *****

• Initial Complaint

  12/01/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On November 22nd , 2021 I filled out a application hoping to be moving in my December 1st and still I have heard nothing. I keep getting the same response due to the holidays things have been slow. Not to sure if this is a scam or what

  Business response

  12/13/2021

  We have been in contact with Ms. ***** on several occasions regarding her application. Availability is limited at this time, but we are working to accommodate her desired apartment size and move-in date. 

  Customer response

  12/17/2021

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is ok I spoke with management hopefully I can move forward with an apartment with them Regards, ********* *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩