Customer ReviewsforDunk & Bright Furniture Warehouse

I purchased a mattress ($999) and split box spring ($150) from Dunk & Bright on Salina St in Syracuse, NY in Oct 2021. After 1 month (Nov 2021) the mattress had problems (material separated and felt springs in our backs). I called and went in with pictures since it was under warranty (should be after 1 month) but instead of getting the same mattress we decided to upgrade to the next level of mattress at an additional cost of $640 to alleviate any further problems. After a year we had the same issue with the new mattress. Since I know the mattress was under warranty I contacted Dunk & Bright in March 2022 and they told me they do not deal with ******** any longer and that I should contact the company directly which I did. I contacted ******** in Buffalo, NY and gave them all the pertinent information and pictures. It was under warranty and told me they would replace the mattress and forward it to Dunk & Bright for delivery. It was delivered to D&B on May 11, 2022 and they were supposed to contact me for delivery. I did not hear anything from them so I contacted them on May 13 and again on May 17. I finally spoke with someone in delivery, they needed to find the mattress and would call me. I received a call back stating they could deliver it for a cost of $134 and change. I asked why if it was under warranty and that they delivered the first one and took away the defective mattress at no charge why they needed to charge for delivery and take away now. The answer was they do not deal with this company any longer. If I want I can pick it up. This is unacceptable. If something is under warranty and you purchased from them in good faith they should deliver it and take away as a good faith gesture since you bought the product from them. I had planned on purchasing items needed for an upcoming project but I will not be purchasing anything further from this company because of their lack of business ethics. Now how to get a mattress with no truck. Unbelievable.

Hello *****, I tried to reach out to you by phone and left you a message. You are correct, that was an exchange for defective merchandise. We sold that bedding to you in good faith and are sorry for the issues you have experienced. The amount charged was 128.52 not 134 and change, I have processed your refund of 128.52 on card ending in ****. Please allow 7-10 business days for the funds to be returned to your account. We do our best to take great care with our customers and I will speak with the associate that made an error and charged you 128.52. I am hopeful our action has restored your faith in Dunk and Bright Furniture. Thank you, Christine D.

Save your money! Go elsewhere! I ordered a dining table set … table, chairs, bench in DECEMBER 2020 … after waiting for the FIRST back order for months, I received THE WRONG TABLE, that doesn’t even match at that. Gray chairs/ BROWN table! I’ve reached out all along for months with no response, I’ve called just to be told each time that it’s the vendors fault and should be in “this month” … it is now MARCH 2022, almost April! I asked for a refund at this point and they want to refund me for the TABLE … so I’m just supposed to keep the chairs?? Wth do I need them for?? I have bought so much furniture from this place and for this to be happening is making my blood boil! I either want the table I ORDERED or I want a REFUND FOR EVERYTHING!! Terrible, terrible, terrible! No problem taking your money though! Save yourself years of waiting for what you purchased!

Hello ********, I will share your experience with our service manager. You should be updated on arrival times. We do our best to update our customers as we get information. It looks like your order was completed on 4/23/22, we are experiencing longer than normal arrival times due to COVID and I am sorry for your wait. I am hopeful that you are happy with the furniture we delivered on 4/23/22. Thank you, Christine D.