ComplaintsforMetacorp, LLC

• Initial Complaint

  05/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I lent money from ******** ***** and then hired ****** ****** ********, a payday loan debt management company, to help manage my payday loan debt. ****** ****** ******** and I both sent ******** ***** a cease and desist order. So what ******** ***** did to get around that was to sell the debt to MetaCorp, LLC, who hired a skip tracer, ***** ********, to find me who violated that cease and desist order in reference to the regulations for skip tracing/private investigation set forth by Colorado Secretary of State ***** ********. I contacted the Better Business Bureau about ***** ******** and they are now obeying the cease and desist order and have informed MetaCorp, LLC. I was informed a few months ago by Curtis F. At ****** ****** ******** that the debt was paid off. All in all, it seems that MetaCorp, LLC does not care about abiding by the legal cease and desist order.

  Business response

  05/13/2024

  Metacorp is in receipt of, and has reviewed the complaint submitted by **** *******.  Metacorp LLC is a debt buying company that acquires portfolios of default consumer debt.  Metacorp then outsources these accounts to our nationwide network of third party debt collection agencies.  Metacorp acquired Mr. *******'s ******** ***** account directly from ******** *****.  Mr. ******* in his complaint alleges that a cease and desist letter was sent to ******** *****.  Metacorp had no knowledge of a cease and desist letter being sent to the original creditor.  Additionally, Metacorp has never received a cease and desist request from Mr. ******* or ****** ****** ********* on his behalf.  We inquired with ******** ***** as to what correspondence they received from Mr. ******* and they provided an email chain from Mr. ******* initially alleging he never received the monies he borrowed from ******** *****.  The email chain ends with Mr. ******* eventually acknowledging receipt of the funds.  We are attaching a copy of this email chain as part of our response.  While Mr. ******* alleges that while ******** ***** was sent a cease and desist request by both himself personally and ****** ****** ********s, he later in his complaint alleges that his debt was paid off.  To reiterate, Metacorp was never sent or received a cease and desist request concerning this account.  Additionally, this is the first time we are hearing about both the cease and desist request along with allegations that the account was paid.  If Mr. ******* is in receipt of documentation that his account was, in fact, paid off, we would request that he provided us with this information as soon as possible so we can close his account out as being "paid prior".  At present, we have recalled his account from ***** ******** Solutions and have placed it in a "hold" status pending our receipt of the documentation showing the account was paid.  It is the position of Metacorp that there was no wrong doing committed by our company in this matter as all collection activities undertaken by us were done in full compliance with the law.  We look forward to receiving proof that this account was paid off so we can formally close his account out.  

  Business response

  05/13/2024

  Metacorp is in receipt of, and has reviewed the complaint submitted by **** *******.  Metacorp LLC is a debt buying company that acquires portfolios of default consumer debt.  Metacorp then outsources these accounts to our nationwide network of third party debt collection agencies.  Metacorp acquired Mr. *******'s ******** ***** account directly from ******** *****.  Mr. ******* in his complaint alleges that a cease and desist letter was sent to ******** *****.  Metacorp had no knowledge of a cease and desist letter being sent to the original creditor.  Additionally, Metacorp has never received a cease and desist request from Mr. ******* or ****** ****** ********* on his behalf.  We inquired with ******** ***** as to what correspondence they received from Mr. ******* and they provided an email chain from Mr. ******* initially alleging he never received the monies he borrowed from ******** *****.  The email chain ends with Mr. ******* eventually acknowledging receipt of the funds.  We are attaching a copy of this email chain as part of our response.  While Mr. ******* alleges that while ******** ***** was sent a cease and desist request by both himself personally and ****** ****** ********s, he later in his complaint alleges that his debt was paid off.  To reiterate, Metacorp was never sent or received a cease and desist request concerning this account.  Additionally, this is the first time we are hearing about both the cease and desist request along with allegations that the account was paid.  If Mr. ******* is in receipt of documentation that his account was, in fact, paid off, we would request that he provided us with this information as soon as possible so we can close his account out as being "paid prior".  At present, we have recalled his account from ***** ******** Solutions and have placed it in a "hold" status pending our receipt of the documentation showing the account was paid.  It is the position of Metacorp that there was no wrong doing committed by our company in this matter as all collection activities undertaken by us were done in full compliance with the law.  We look forward to receiving proof that this account was paid off so we can formally close his account out.  

  Customer response

  05/13/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Please check the FDCPA of 1973, Colorado private investigators/skip tracing regulations, and also the VCFPA of 2017. To add, I filed a complaint against your company with Colorado Attorney General Consumer Credit Unit. Have a nice day.  Regards,  ****** *******

  Customer response

  05/13/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Please check the FDCPA of 1973, Colorado private investigators/skip tracing regulations, and also the VCFPA of 2017. To add, I filed a complaint against your company with Colorado Attorney General Consumer Credit Unit. Have a nice day. Regards, ****** *******

• Initial Complaint

  06/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Meta Crop is still taking money out of my account & that amount is extremely high for me right now with the way the economy is. I truly thought this account was almost completely paid in full by now but clearly they are still collecting payments from my account. The account they are collecting for I believe wasn't this much money. I feel that this account should be considered paid in full due to the fact that I am struggling to pay bills & rent now. It's my hope that they will consider my request & let this debit be paid in full as of 6-24-2022 because they are taking money out that I need for food and other bills.

  Business response

  06/24/2022

  Please be advised that Metacorp is in receipt of, and has reviewed, the complaint submitted by Ms. *******.  To being with, we are quite surprised that Ms. ******* filed this complaint with your agency as this is the first we have been made aware of this issue concerning the payment arrangement she set up to pay off her ****** *** account. In fact, this cannot even be characterized as a complaint as it is more of a request and this request was never directly addressed to Metacorp prior to the filing of this complaint.  Ms. ******* previously entered into a payment arrangement to settle her ****** *** account.  This payment arrangement called for 12 monthly payments of $51.19.  The payment dates varied each month due to the specific request made by Ms. ******* at the time the payment arrangement was established.  To date, Ms. ******* has made 11 of the 12 monthly payment with her last payment of $51.23 due on July 22, 2022.  If Ms. ******* need to move this final payment or discuss alternative arrangements to finish paying off her account, we are more than happy to speak with her and work out an arrangements to accommodate her.  As can be plainly seen, Metacorp did nothing wrong in this matter as we  would be more than happy to discuss this matter with Ms. ******* to find a satisfactory resolution.  We look forward to speaking with Ms. ******* regarding this matter.  

• Initial Complaint

  11/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have received an email from MetroCorp & I have never heard of them. If they are wanting money for any reason then that's not going to happen. I am struggling to even pay my rent as it is. I am probably facing eviction in the near future. The email explains nothing it's just wants me to sign something & I am not doing that because I don't know who they are.

  Business response

  11/15/2021

  We have received and reviewed Ms. *******'s complaint and responds as follows:  Metacorp is the current owner of Ms. *******'s emoney USA account.  This account was placed by Metacorp with ******* ********** for collection efforts.  On July 14, 2021 Ms. ******* entered into a payment arrangement with ******* ********** to settle this account.  Recently, Metacorp ceased its business relationship ******* ********** and recalled all of the accounts we placed with ******* **********.  We sent an email out to Ms. ******* advising her that we would be servicing her account going forward.  If Ms. ******* has any issues or concerns regarding her account, she is more than welcome to either call or email us to disciuss same.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩