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          Basil Toyota has 1 locations, listed below.

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            Business ProfileBasil Toyota

            New Car Dealers

            Contact Information

            6179 S Transit Rd

            Lockport, NY 14094-6360

            Visit Website
            (716) 625-8444

            Customer Reviews

            1.8/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers new & used auto sales, service, repair, & parts.

            Business Details

            Location of This Business
            6179 S Transit Rd, Lockport, NY 14094-6360
            BBB File Opened:
            11/26/2002
            Years in Business:
            22
            Business Started:
            10/19/2001
            Business Started Locally:
            10/19/2001
            Business Incorporated:
            8/22/2001
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Mike Basil Toyota
            • Mike Basil Motors Inc
            Business Management
            • Ms. Theresa Wichowsky, Secretary/Treasurer
            • Mr. Chris Jagielo, General Sales Manager
            Contact Information

            Customer Contact

            • Mr. Chris Jagielo, General Sales Manager
            Additional Contact Information

            Fax Numbers

            • (716) 210-0072
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/04/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            My husband and I came to this establishment looking to purchase 2 new vehicles . The sales representative Tyler was supposed to help us . He showed my husband a suv which wasn’t really what he was looking for but we decided to put a deposit to think about it . Tyler completely dismissed myself on purchasing a vehicle so I went elsewhere . While at this other dealership they offered my husband an extremely better deal. Newer SUV , lower mileage. I called ****** back and was given the run around I spoke with Tyler who of course tried to get our business back but we only wanted a refund . He said he would definitely give the refund just needed the card number I told him I would call back. I called over 12 x looking for Tyler who refused to return my call . My husband went to basil where they refused to take his physical card stating they already issued the refund . This is false . No refund has ever been issued this was just another way to dodge greturning the money. Tyler remains giving us the run around and they are refusing to return the money. At this point a letter to the company , to corporate, to BBB , to the credit card company have all been sent . We will not be ignored on this . Our next action will be to call the news and let them know of these horrible scandals ****** is doing . I’m sure they would love to know why you are making a pregnant woman run around back and forth over $500.
            Read More
            Read 6 More Complaints

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ann Marie M

            02/25/2024

            My car stalled and every light went on..awd, engine output low, traction control off, visit your dealer!! That was a new one for me. Towed it to my mechanic and he put it on the machine and told me it was more than likely the fuel pump and there was a “customer support” program that warned people with 2018 Highlanders with Denso fuel pumps that this problem would happen. Was able to get it to Basil and immediately the service advisor wrote down $205 for a “diagnostic” charge. Later I rec’d a lame video telling me it was spark plugs and it was $850 to repair!!! Called my mechanic and he said bring it back and I’ll do that but he doubted that was the problem. Towed it to my mechanic and he put spark plugs in only to find out IT WASNT THE PROBLEM AND MY LIGHTS WENT ON AGAIN THE SAME THING WAS HAPPENING. Now I have to get it back to Basil because after putting a bad review on Google the Service manager called and said if I took the review down they would order the part and fix the recall. REALLY?? Now how to get the vehicle back to them because it’s not running!!!!! ??????
            Read 4 More Customer Reviews

            Local BBB

            BBB of Upstate New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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