Business ProfileforPool Mart, Inc.

We have a hot spring grande hot tub which is 9 years old. We needed a new cover and this was ordered with pool mart over 1 year ago. Pool mart is the only vendor who will service hot spring. When the cover arrived, it did not fit and the clips were never put on. We have made several attempts to notify pool mart of the issues with the cover - it not fitting and leaking. The last year, we have been told we needed to replace the lines, and heater. In which we did. We have been told to put towels in between the top as water evaporates and the towels would help with the evaporation. After a yelp review, the GM contacted us and admitted we received the wrong cover. The cover was finally replaced correctly but with no clips. The leaking continues, upon inspection- the heater they just replaced was crushed from improper installation. The heater was fixed. But the leaking continues. We have made several attempts to resolve this issue. When it is windy the cover blows off and I have high concerns of this brand new cover being damaged. Our control panel is currently not working and we still have undetected leaking. Pool Mart is telling us we have to send the tub in to be repaired but they do not have a time frame of when and our calls remain unreturned. All we wanted was a new cover. We did not have any leaking or any issues with this hot tub before the cover was replaced. We have replaced several parts and still do not have a cover properly installed with clips and still experiencing leaking.