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Find a Location

Royal Vent Cleaning has 1 locations, listed below.

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    Business ProfileforRoyal Vent Cleaning

    Dryer Vent Cleaning

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    18 Armour Street, Long Beach, NY 11561-2502
    BBB File Opened:
    3/3/2021

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Elsie J

    1 star

    05/15/2023

    Breach of contract and defamation- I called to make an appointment for specific dates that were provided to my coop ( *************************) is the property manager. I have listing of all available dates.We played phone tag a bit until **************** returned my call on April 20th 2023 at 10.15AM. I was told by *********************** that she is no longer taking scheduling; even though the property manager emailed me the day before and suggest that I call and schedule an appointment with ****************. Although the last dates were May 5th and 9th. I told her both dates were ok with me.As a tax consultant and my hectic schedule these 2 dates were perfect for me. She told me she will talk to the manager.I emailed the manager on April 22nd a follow up of my phone conversation with the vendor. requesting that I get conformation from either of them,Never heard anything on the 5th. I figured there is still the 9th. But, on May 8th, I sent an email to the property manager that I haven't gotten any notice and how unprofessional of them.Much to my jaw dropping surprise, the manager email back stating " I was abusive and uncooperative to the vendor" without any proof from the vendor which was an unequivocal LIE. I know so since I recorded the conversation.Since this property manager has a history of gaslighting and outright lying. Not sure If the vendor is an acquaintance or not trying to secure this new account. Mind you I never dealt with that company before as a shareholder as I lived there for 33 years.I am being charged in four installments of $20 each month as an added maintenance fees which would equal $80. In addition to the other $80 which would be added to my monthly maintenance fees- for an aggregate total of $160.I want two things from that company:1. to recant the defamatory statement because it was a lie.2. to be refunded after the entire amount of $160.Otherwise I will file a civil suit against the the Vent company.Thank you.

    Royal Vent Cleaning Response

    05/24/2023

    I did not have any contract with you. The contract was with your property manager. You were rude to me and I advised you that if you were going to continue to speak to me negatively, I would contact your management company to advise them that I will not be working in your home because of your abusive behavior, which I did. I do not have to service your home as you were abusive and rude. I was hired to work on 126 units and this is the only unit that there was a problem with. I am sorry that you feel wronged but I do not know the property manager, I am not friends with the property manager and I am not responsible for refunding anything to you as services were never rendered by my company. Thank you!

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