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Business Profile

New Car Dealers

Northstar Kia

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Northstar Kia's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Northstar Kia has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Northstar Kia

      61-07 Northern Blvd Woodside, NY 11377

    • Northstar Kia

      Long Is City, NY 11101

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This person is false advertising about a vehicle in the state of **.

      Business Response

      Date: 04/17/2025

      We take all complaints seriously and appreciate the opportunity to respond.
      We strongly deny any allegation of false advertising. All vehicles listed by our dealership, including those advertised in the state of ********, are presented with accurate and transparent information to the best of our knowledge. Vehicle descriptions, pricing, and condition reports are based on available data, including third-party sources such as Carfax and vehicle inspections.
      If the complainant can provide specific details about the advertisement in question, we would be happy to review the matter further and clarify any misunderstandings.
      We are committed to honest business practices and customer transparency, and we welcome the opportunity to resolve any legitimate concerns.

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good morning BBB,I had many issues with this dealership and the faulty car that they sold me. They are not honest people and trying to ripped me off in several occasions. However, I want to focus on the refund that the dealership owes me. *************** contract issue a refund of $2823.36 on 9/16/25 Its been over the 8 weeks period for the dealership to send the refund to the lien holder ( US *********). The dealership will not pick up my calls about the refund. The vehicle service contract and ************ unsuccessfully tried reaching out asking about the funds. They both escalated the issue on their ends but it seems that the dealership is unresponsive. To me it looks like they are trying once again to commit fraud once again. Please let me know how we should proceed. I can also explain about the other issues I had with the dealership in detail.

      Business Response

      Date: 04/18/2025

      Thank you for bringing this matter to our attention. We sincerely apologize for the delay and any frustration this has caused the customer regarding the refund associated with the cancellation of their vehicle service contract.
      We have investigated the issue internally and can confirm that the refund of $2,823.36 was processed by the vehicle service contract provider on 9/16/2025. Per standard procedure, this refund should have been forwarded to the lienholder, ************, within 68 weeks of issuance.
      We understand the importance of resolving this matter quickly and are actively working with both the service contract provider and our internal accounting team to confirm the status of the payment and ensure it is sent to ************** without further delay.
      Please reach out to our team directly.
      We are committed to resolving this matter as quickly and transparently as possible and will take the necessary steps to ensure that the customer and lienholder receive what is owed. We appreciate the customer's patience and regret the inconvenience this delay has caused.

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Urgent Request for Resolution: Vehicle Repair Delays and Warranty Issues I am writing to formally address the ongoing issues I have encountered with their parts and service department regarding repairs to my vehicle, which I purchased from your dealership on September 28, 2023. These delays and miscommunications have caused me significant inconvenience and frustration.On October 16, 2023, I brought my vehicle in for repairs under the warranty. Since then, I have experienced:Prolonged Delays: Seven weeks have passed without any progress on the repairs.Conflicting Explanations: I was initially told that ********* takes a long time to deliver parts. Later, I was informed that my account was closed by a supervisor, followed by claims that the parts were unavailable on the market. Most recently, I was told that the parts department employee responsible for my case was terminated and never placed the order.Warranty Disregard: Despite my warranty coverage, no repairs have been completed, and the 60-day period has been exhausted without resolution.This pattern of mismanagement and lack of accountability is unacceptable. As a loyal customer who trusted your dealership, I expect a swift resolution. Specifically, I request the following:Immediate Action: A clear and detailed timeline for the procurement of the necessary parts and completion of the repairs.Compensation: An acknowledgment of the inconvenience caused, including a possible loaner vehicle or reimbursement for alternative transportation during the delay. I have been using public transportation even though i just purchased a car from them.Written Confirmation: Documentation of your plan to address this issue, including specific dates and assurances that the warranty will be honored.I am hopeful that we can resolve this matter amicably and restore my trust in this dealership. Thank you for your prompt attention to this urgent matter.

      Business Response

      Date: 04/18/2025

      Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration the customer has experienced regarding the delay in repairing their vehicle purchased on September 28, 2023.
      Unfortunately, a combination of supplier issues, miscommunication, and a staffing change within our parts department contributed to the delay. We understand how unacceptable and frustrating this situation has been, especially given the multiple explanations provided and the customers reliance on public transportation in the meantime.

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We financed a car year 2022, *** Seltos 2022 brand new car. We starting having a problem on year 2024 I believe mid year we brought our car to the shop to get it fixed they changed the engine coz it was making noises, after 5 months it happened again, on October 28, 2024 we brought it back our car again to the shop until now almost 3 weeks they cant fix or find out whats wrong, mechanic *** told me he found a mouse eating the wire, one told me the oil have problem, one told me they have to change the engine again, I dont know whos telling the truth. I asked the *** manager if they could offer us a new car we still have the warranty he said I will get back to you but he never. I told them weve been waiting patiently but they are not cooperating with us. Feels like no one is helping us I keep calling them to get an update the mechanic said we might keep your car a little longer. We got a defective car and its brand new, We asked them to give us another car coz it might happen again the car problem in the future because this is the second time it happened. Please help us. Thank you

      Business Response

      Date: 04/18/2025

      Thank you for giving us the opportunity to respond to the concerns raised by our customer regarding their 2022 Kia **************** and foremost, we sincerely apologize for the inconvenience and stress this situation has caused the customer. We understand how frustrating it is to experience recurring vehicle issues, especially with a relatively new car still under warranty.

      We understand the customers desire for a resolution and are doing everything we can to assist, including:
      Continuing to prioritize their vehicle for repairs.
      Maintaining open communication with Kias corporate team.
      Providing regular updates to the customer.
      We sincerely value our customers and appreciate their patience during this time. Our goal is to return their vehicle in safe and optimal working condition as soon as possible. We will also ensure a member of management contacts the customer directly to discuss the next steps and any additional support we can offer in the meantime.

    • Initial Complaint

      Date:10/28/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against:Northstar Kia ***** ***************************************************** By:****** ****** ************************************** ****************** Regarding:2025 *** K5 EX Vin: ***************** Please find attached a copy of the contract for lease of the above car as well as two receipts, one for the down payment ($6250) and one for unspecified additional expenses ($4000). I asked ***** *********, ******* ******** several times for an itemized breakdown of the $4000 charge but he refused to give that to me. Since I had already paid the $6250 downpayment, it would have been very difficult to rescind the arrangement. After careful review of the contract, there is no indication for the $4000 charge. This is the second time that I have leased a car from Northstar Kia and I have no record for the first transaction of any additional payment beyond the down payment. Unless Northstar Kia can show cause in writing for the additional $4000 charge, I demand repayment of this expense.****** ******

      Customer Answer

      Date: 11/22/2024

      At this time, I have been contacted directly by Northstar Kia regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]I did receive an email from ***** *********, ******* ******** of Northstar Kia on 10/31/24. His email and attachment follows my response. On the attachment, he highlighted charges in yellow. This in no way provides a breakdown for the $4000 payment. Until my payments to Northstar Kia are fully explained, this matter is not resolved.

       

      I hope this message finds you well. I wanted to reach out regarding the delay in providing the breakdown of payments and charges associated with our contract. I apologize for any inconvenience this may have caused and appreciate your patience.


      I am finalizing the breakdown now, ensuring that all information is accurate and complete. feel free to reach out if you have any specific questions or if theres anything I can clarify in advance. I highlighted the charges on the contract with a copy of the breakdown in the system.


      Thank you again for your understanding and patience.

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ****** ******

      Customer Answer

      Date: 12/15/2024

      Better Business Bureau:

      At this time, I have not been contacted by Northstar Kia regarding complaint ID ********.

      Sincerely,

      ****** ******

      Business Response

      Date: 04/18/2025

      Thank you for the opportunity to respond to *** ******’s concerns regarding his recent lease transaction with Northstar Kia.
      We appreciate *** ******’s continued business and regret any confusion surrounding the charges associated with his lease of the 2025 Kia K5 EX (VIN: *****************).

      *** ****** can contact our finance department to review the documentation and resolve any discrepancies. We take these matters seriously and are dedicated to ensuring that our customers feel fully informed and confident in their purchase decisions.

      Customer Answer

      Date: 04/18/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ******    

    • Initial Complaint

      Date:09/16/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern,This place is as shady as it gets. Their internet price is actually the price youre eligible for when you trade in and finance with them. This important piece of detail is not listed on their website or communicated before making the trip to their car sale yard. They are using this price on all advertising including on Car Sales. I offered them the internet price straight up in cash and they wouldnt take it. Additionally, they lowballed me on the trade in appraisal. $6k lower than what I have been offered by ******. Everything they are doing is misleading the consumer. They must be stopped.Any help with this matter would be greatly appreciate.Thank you,****

      Business Response

      Date: 04/18/2025

      We are sorry to hear that *** **** felt his experience was not satisfactory and will take this feedback seriously as we continue to improve our communication and customer experience. If *** **** is open to further discussion, we would be happy to revisit the matter and clarify any concerns he may still have.

    • Initial Complaint

      Date:09/10/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Purchase: 5/25/2024 Promised a $500 Gift Card I purchased my vehicle Memorial Weekend because Northstar Kia published an ad online that said they would give anyone who purchased a car over Memorial Weekend would receive a $500 Gift Card. I have followed up three times and each time I was told the card would be mailed within two weeks. I have also called multiple times asking to speak with ***** *****, ******* ******** who never picked up my call or called me back.

      Business Response

      Date: 04/18/2025

      Thank you for bringing this matter to our attention.
      We sincerely apologize for the delay and any inconvenience the customer has experienced while waiting for the promotional $500 gift card.
      Gift card was mailed out promptly. Additionally, we regret any difficulty the customer had in reaching our ******* ******** ***** ****** and we are taking steps to ensure communication improves moving forward.
      We are committed to honoring our promotion and ensuring the customer receives what was promised.

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Northstar Kia to purchase or lease a vehicle. The dealership, without my informed consent put through for a loan on a vehicle that they knew I could not afford based on all of the information discussed. Since they had already damaged my credit further putting a credit application through they stated I should try and get a used car through them. I agree since I was already there for hours and felt my credit should not take another hit. When we found a car that fit my needs, we went through again with the credit process, with me getting approved for the loan. Once all was said and done it turned out the dealership could not sell me the vehicle because there was still a lean on the car. Now my credit was ran twice. For the next week the dealership continued to tell me, "you'll have the car tomorrow" each day that I called. Eventually the dealership began hanging up on my calls and/or routing me to nowhere. I eventually cancelled the deal as I could not trust that I would ever be receiving the vehicle. Now a month later I am receiving an email from *********** stating that I still have the loan out in my name and a payment is due. I called the dealership and asked for confirmation that the deal was cancelled. They stated that they would not and do not have to send me confirmation that they cancelled the deal and I can only wait for *********** to correspond with me. This dealership not only attempted to take advantage of my financial/credit situation by getting me stuck in a loan, but they sold me a vehicle they did not have the legal right to sell me. Now I am on the hook for a 24k loan with no car. This dealership should be investigated for improper business practices.

      Customer Answer

      Date: 05/24/2024

      Better Business Bureau:

      At this time, I have not been contacted by Northstar Kia regarding complaint ID ********.

       

      i am receiving late payment letters from Capital One. 

      Sincerely,

      *******************************


      Business Response

      Date: 04/18/2025

      Thank you for the opportunity to respond to the concerns raised by the customer.
      We sincerely regret the frustration and confusion the customer experienced during their recent visit to Northstar Kia. Our intention is always to provide a transparent and supportive purchasing process, and we are truly sorry that this experience did not meet those expectations.

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When purchasing a new vehicle, was sold supplementary warranty that had never been discussed.

      Business Response

      Date: 04/18/2025

      Thank you for the opportunity to respond to the customers concern regarding the supplementary warranty added during their vehicle purchase.
      At Northstar Kia, we strive to ensure all financial terms and product offerings are thoroughly explained to each customer during the purchase process. We apologize if there was any misunderstanding or lack of clarity regarding the supplementary warranty.

      We invite the customer to contact our finance department directly at [insert phone number or email] so we can discuss this matter in more detail and determine the best path forward. Our goal is always to ensure transparency and customer satisfaction.

    • Initial Complaint

      Date:12/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a car on 10/30. I am from ** but live in ** now. The car was to be registered in MD. At the time of purchase I was told the dealership would send all the necessary paperwork ans have my plates sent directly to me. My temporary tags expired on 11/28, I have reached out to the dealership numerous times to get a status on my plates. The first issue was that the dealership filled out the information on the Navy Federal loan check wrong and there was a Delay. However it is now 12/14 I still have no plates and was not issued anymore temp plates. I spoke to a manager there yesterday by the name of ******* and a GM named ***** who assured me my plates would be overnighted to me and I would receive them today or tomorrow, the problem is there is no movement on the tracking number provided. I have been driving around with dead tags since 11/28 and was told it was ok to do so by *******. I need my plates and am getting the run around from the manager and GM. I have called several times today to find out the status and have not been called back or given any information.

      Business Response

      Date: 04/18/2025

      Thank you for bringing this matter to our attention. We sincerely apologize to the customer for the inconvenience and frustration caused by the delay in processing their Maryland registration and license plates.
      The vehicle in question was purchased on October 30, 2024, and was to be registered in ******** as per the customer's current residency.
      We understand that the temporary tags expired on November 28, 2024, and we regret that additional temporary tags were not issued in time.
      We value the customers business and thank them for their continued patience.

    Northstar Kia is NOT a BBB Accredited Business.

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