Complaints

• Initial Complaint

  12/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Subject: Urgent Request for Resolution: Vehicle Repair Delays and Warranty Issues I am writing to formally address the ongoing issues I have encountered with their parts and service department regarding repairs to my vehicle, which I purchased from your dealership on September 28, 2023. These delays and miscommunications have caused me significant inconvenience and frustration.On October 16, 2023, I brought my vehicle in for repairs under the warranty. Since then, I have experienced:Prolonged Delays: Seven weeks have passed without any progress on the repairs.Conflicting Explanations: I was initially told that ********* takes a long time to deliver parts. Later, I was informed that my account was closed by a supervisor, followed by claims that the parts were unavailable on the market. Most recently, I was told that the parts department employee responsible for my case was terminated and never placed the order.Warranty Disregard: Despite my warranty coverage, no repairs have been completed, and the 60-day period has been exhausted without resolution.This pattern of mismanagement and lack of accountability is unacceptable. As a loyal customer who trusted your dealership, I expect a swift resolution. Specifically, I request the following:Immediate Action: A clear and detailed timeline for the procurement of the necessary parts and completion of the repairs.Compensation: An acknowledgment of the inconvenience caused, including a possible loaner vehicle or reimbursement for alternative transportation during the delay. I have been using public transportation even though i just purchased a car from them.Written Confirmation: Documentation of your plan to address this issue, including specific dates and assurances that the warranty will be honored.I am hopeful that we can resolve this matter amicably and restore my trust in this dealership. Thank you for your prompt attention to this urgent matter.

• Initial Complaint

  12/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car was hit overnight on April 8, 2024, while parked. Took my car **** EV6) to *** at ********************** on April *************************** for repair. My car was returned July 20, 2024, three months later. According to *** service the delay was due to a delay in parts shipment. I paid out of pocket $3,367.58 to Enterprise for car rental. The insurance company is questioning the length of time the repair took and is requesting from *** service a detailed explanation of the dates the parts were orderd and the dates the parts arrived before a car rental reimbursement is considered. The insurance company **** ( ***** *************************, claim #: ************) has reached out to *********** and has been unable to acquire the requested information. I too have reached out to *** and to date no information has been forwarded to ****. I would like *** service to provide the information **** is requesting so a car rental reimbursement is issued to me. Thank you

  Customer response

  12/30/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Northstar Kia regarding complaint ID ********.
  
  Sincerely,
  
  ****** *****
  

• Initial Complaint

  11/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We financed a car year 2022, *** Seltos 2022 brand new car. We starting having a problem on year 2024 I believe mid year we brought our car to the shop to get it fixed they changed the engine coz it was making noises, after 5 months it happened again, on October 28, 2024 we brought it back our car again to the shop until now almost 3 weeks they cant fix or find out whats wrong, mechanic *** told me he found a mouse eating the wire, one told me the oil have problem, one told me they have to change the engine again, I dont know whos telling the truth. I asked the *** manager if they could offer us a new car we still have the warranty he said I will get back to you but he never. I told them weve been waiting patiently but they are not cooperating with us. Feels like no one is helping us I keep calling them to get an update the mechanic said we might keep your car a little longer. We got a defective car and its brand new, We asked them to give us another car coz it might happen again the car problem in the future because this is the second time it happened. Please help us. Thank you

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to Northstar Kia to purchase or lease a vehicle. The dealership, without my informed consent put through for a loan on a vehicle that they knew I could not afford based on all of the information discussed. Since they had already damaged my credit further putting a credit application through they stated I should try and get a used car through them. I agree since I was already there for hours and felt my credit should not take another hit. When we found a car that fit my needs, we went through again with the credit process, with me getting approved for the loan. Once all was said and done it turned out the dealership could not sell me the vehicle because there was still a lean on the car. Now my credit was ran twice. For the next week the dealership continued to tell me, "you'll have the car tomorrow" each day that I called. Eventually the dealership began hanging up on my calls and/or routing me to nowhere. I eventually cancelled the deal as I could not trust that I would ever be receiving the vehicle. Now a month later I am receiving an email from *********** stating that I still have the loan out in my name and a payment is due. I called the dealership and asked for confirmation that the deal was cancelled. They stated that they would not and do not have to send me confirmation that they cancelled the deal and I can only wait for *********** to correspond with me. This dealership not only attempted to take advantage of my financial/credit situation by getting me stuck in a loan, but they sold me a vehicle they did not have the legal right to sell me. Now I am on the hook for a 24k loan with no car. This dealership should be investigated for improper business practices.

  Customer response

  05/24/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Northstar Kia regarding complaint ID ********.

   

  i am receiving late payment letters from Capital One. 
  
  Sincerely,
  
  *******************************

  
  

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I got the delivery of the Kia *** on 3/29/2024. I started to notice that the car was not charging properly. After the whole night of charging it was charged like 3-4% at most. on the 3rd-4th day, the car started to make sudden abnormal sounds. I called the salesperson and dealership regarding the charging, and other issues, and told me to take it to the service center. I took the car to the service center on 4/7/2024, and I was told that the mechanic for *** was not available that day. Later that day I was driving to the shopping mall, and the car started to behave weirdly, after driving about 8-10 miles, right before the mall entrance, the car became very slow, it was not responding to acceleration. I was slowly able to pull the car to the parking. About 2-3 hours later when I started the car again, it started normally, all the signs were good, and as soon as I turned my car on the main street, about 3-4 minutes after starting the car, it suddenly stopped. The power was on but the car was not moving. I had to tow the car to my home since the service center was closed. On April 8th, 2024 I called Kia ******** assistance and it is at a service center since. I asked *** to provide me with a loaner car since my new leased car at their service center. They told me they do not have a loaner car. My questions to *** ****** This is a less than 10 days old car, and it has mechanical/electrical problems. How safe is it in the future? Would anyone feel safe to drive it long distance? 2) While my car is in service, shouldn't *** provide a loner car?3) Shouldn't I get a different ***?Later I sent a few emails to **** for which I have not received any reply yet. I do not know what is going on with this ***. I am very concerned about this unsafe ***.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  When purchasing a new vehicle, was sold supplementary warranty that had never been discussed.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a car on 10/30. I am from ** but live in ** now. The car was to be registered in MD. At the time of purchase I was told the dealership would send all the necessary paperwork ans have my plates sent directly to me. My temporary tags expired on 11/28, I have reached out to the dealership numerous times to get a status on my plates. The first issue was that the dealership filled out the information on the Navy Federal loan check wrong and there was a Delay. However it is now 12/14 I still have no plates and was not issued anymore temp plates. I spoke to a manager there yesterday by the name of ******* and a GM named ***** who assured me my plates would be overnighted to me and I would receive them today or tomorrow, the problem is there is no movement on the tracking number provided. I have been driving around with dead tags since 11/28 and was told it was ok to do so by *******. I need my plates and am getting the run around from the manager and GM. I have called several times today to find out the status and have not been called back or given any information.

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This dealership is very clearly using bait-and-switch tactics to bring in car buyers. Specifically, there is a car listed on their website (*********) that is a great price with low mileage. Its supposedly been available since May 2023. In the advertisement, it sounds like a great opportunity to purchase the car. When you call they say that it doesnt look like its available but they can show you other brand new vehicles for you to look at, clearly acknowledging that they dont have this car even though at last check its actively being advertised. I had someone else call about the car and he was very clear that he wanted that specific car. He was told they needed to get back to him and they never did. Its very very obvious that they are doing bait and switch and using a fake ad with a top-of-the-line car that has low mileage and a low price just to get people interested and wanting to head to the dealership for it. Only to be upsold another vehicle.

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought new Kia ********* on July 20th, 2023. They charged three ilegal fees 1 - $10.00 for Vehicle Inspection, this is only required for ** and I am from **. 2- $12.50 ********************* Fee, it is a new vehicle and this makes no sense. 3- $450 Registration fee - this on top of the maximum legally allowed of $175 registration fee. I called them and they said this was a deposit and that I will get it back once license plate was issued. Have tried to communicate with them and no response.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This company ruined my life, I went in looking for my first car. I told them that I am a college student and cannot pay too much for a car and that I wanted a lease car specifically. I was offered the Kia ***** GT 2022 for $300 a month As a lease. The person who deals with the finances took me to his office and made me sign blank paper. I was never shown a contract, and I was never given any documentation. Neither have I ever been informed of any changes. I paid my first month with them in cash which was $300. And I gave them the down payment of **** in cash. After three weeks I chase down my car payment, and they never gave me an answer, every time I called and told them my name they would hang up on me, they avoided me and even gave me false information on which bank to pay. I realized after I called the bank and they told me that they never had any information of mine and they dont know who I am. Once I found the bank that Im supposed to be paying to I found out that my car is not a lease but a finance. On top of that my car payments are not $300. They are $650 a month. This dealership completely scammed me and ruined my credit

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