ComplaintsforNorthstar Kia
New Car Dealers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to Northstar Kia to purchase or lease a vehicle. The dealership, without my informed consent put through for a loan on a vehicle that they knew I could not afford based on all of the information discussed. Since they had already damaged my credit further putting a credit application through they stated I should try and get a used car through them. I agree since I was already there for hours and felt my credit should not take another hit. When we found a car that fit my needs, we went through again with the credit process, with me getting approved for the loan. Once all was said and done it turned out the dealership could not sell me the vehicle because there was still a lean on the car. Now my credit was ran twice. For the next week the dealership continued to tell me, "you'll have the car tomorrow" each day that I called. Eventually the dealership began hanging up on my calls and/or routing me to nowhere. I eventually cancelled the deal as I could not trust that I would ever be receiving the vehicle. Now a month later I am receiving an email from *********** stating that I still have the loan out in my name and a payment is due. I called the dealership and asked for confirmation that the deal was cancelled. They stated that they would not and do not have to send me confirmation that they cancelled the deal and I can only wait for *********** to correspond with me. This dealership not only attempted to take advantage of my financial/credit situation by getting me stuck in a loan, but they sold me a vehicle they did not have the legal right to sell me. Now I am on the hook for a 24k loan with no car. This dealership should be investigated for improper business practices.Customer response
05/24/2024
Better Business Bureau:
At this time, I have not been contacted by Northstar Kia regarding complaint ID ********.i am receiving late payment letters from Capital One.
Sincerely,
*******************************Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I got the delivery of the Kia *** on 3/29/2024. I started to notice that the car was not charging properly. After the whole night of charging it was charged like 3-4% at most. on the 3rd-4th day, the car started to make sudden abnormal sounds. I called the salesperson and dealership regarding the charging, and other issues, and told me to take it to the service center. I took the car to the service center on 4/7/2024, and I was told that the mechanic for *** was not available that day. Later that day I was driving to the shopping mall, and the car started to behave weirdly, after driving about 8-10 miles, right before the mall entrance, the car became very slow, it was not responding to acceleration. I was slowly able to pull the car to the parking. About 2-3 hours later when I started the car again, it started normally, all the signs were good, and as soon as I turned my car on the main street, about 3-4 minutes after starting the car, it suddenly stopped. The power was on but the car was not moving. I had to tow the car to my home since the service center was closed. On April 8th, 2024 I called Kia ******** assistance and it is at a service center since. I asked *** to provide me with a loaner car since my new leased car at their service center. They told me they do not have a loaner car. My questions to *** ****** This is a less than 10 days old car, and it has mechanical/electrical problems. How safe is it in the future? Would anyone feel safe to drive it long distance? 2) While my car is in service, shouldn't *** provide a loner car?3) Shouldn't I get a different ***?Later I sent a few emails to **** for which I have not received any reply yet. I do not know what is going on with this ***. I am very concerned about this unsafe ***.Initial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
When purchasing a new vehicle, was sold supplementary warranty that had never been discussed.Initial Complaint
12/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a car on 10/30. I am from ** but live in ** now. The car was to be registered in MD. At the time of purchase I was told the dealership would send all the necessary paperwork ans have my plates sent directly to me. My temporary tags expired on 11/28, I have reached out to the dealership numerous times to get a status on my plates. The first issue was that the dealership filled out the information on the Navy Federal loan check wrong and there was a Delay. However it is now 12/14 I still have no plates and was not issued anymore temp plates. I spoke to a manager there yesterday by the name of ******* and a GM named ***** who assured me my plates would be overnighted to me and I would receive them today or tomorrow, the problem is there is no movement on the tracking number provided. I have been driving around with dead tags since 11/28 and was told it was ok to do so by *******. I need my plates and am getting the run around from the manager and GM. I have called several times today to find out the status and have not been called back or given any information.Initial Complaint
10/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This dealership is very clearly using bait-and-switch tactics to bring in car buyers. Specifically, there is a car listed on their website (*********) that is a great price with low mileage. Its supposedly been available since May 2023. In the advertisement, it sounds like a great opportunity to purchase the car. When you call they say that it doesnt look like its available but they can show you other brand new vehicles for you to look at, clearly acknowledging that they dont have this car even though at last check its actively being advertised. I had someone else call about the car and he was very clear that he wanted that specific car. He was told they needed to get back to him and they never did. Its very very obvious that they are doing bait and switch and using a fake ad with a top-of-the-line car that has low mileage and a low price just to get people interested and wanting to head to the dealership for it. Only to be upsold another vehicle.Initial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought new Kia ********* on July 20th, 2023. They charged three ilegal fees 1 - $10.00 for Vehicle Inspection, this is only required for ** and I am from **. 2- $12.50 ********************* Fee, it is a new vehicle and this makes no sense. 3- $450 Registration fee - this on top of the maximum legally allowed of $175 registration fee. I called them and they said this was a deposit and that I will get it back once license plate was issued. Have tried to communicate with them and no response.Initial Complaint
03/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company ruined my life, I went in looking for my first car. I told them that I am a college student and cannot pay too much for a car and that I wanted a lease car specifically. I was offered the Kia ***** GT 2022 for $300 a month As a lease. The person who deals with the finances took me to his office and made me sign blank paper. I was never shown a contract, and I was never given any documentation. Neither have I ever been informed of any changes. I paid my first month with them in cash which was $300. And I gave them the down payment of **** in cash. After three weeks I chase down my car payment, and they never gave me an answer, every time I called and told them my name they would hang up on me, they avoided me and even gave me false information on which bank to pay. I realized after I called the bank and they told me that they never had any information of mine and they dont know who I am. Once I found the bank that Im supposed to be paying to I found out that my car is not a lease but a finance. On top of that my car payments are not $300. They are $650 a month. This dealership completely scammed me and ruined my creditInitial Complaint
02/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On Dec 17 2022, I wen to Northstar Kia, to purchase a car, we are about to close the deal, when I show the dealer I have a better car loan available and ready to do finish the selling contract, they become unhappy and ask me to switch to them to help me find a better rate. I reply them I already contact couple bank and what I get is the best rate so far and I don't think it's necessary to run the deal's car loan option. The staff then went to talk to his manager and come back say to me they just sold the car to someone else.They clearly discriminate me because I have my own choose car loan.They also refuse the service, against the ******** consumer fare law, and they lies.I'm seeking complaint to this merchant, I want them to apology's also they need to prove on DEC 17 2022, they sold the *** 2023 CARNIVAL that day when they lie to me it's been sold.Initial Complaint
10/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dealer sold me acar that had been in 2 accidents. When asked the deaer about title and accidents, dealer (***) replied clean title and no accidents that hew knows of multiple times that i had asked him before purchasing the car and after 3 days i went back to get some parts i asked him again about the accidents same response not that he knows of then i come to find out he did know about it as he said he always checks carfax before selling the car so he lied and hid the truth from me after selling me the car and trying his hardest to get rid of the car
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
9 total complaints in the last 3 years.
5 complaints closed in the last 12 months.