ComplaintsforTower Signs & Awnings
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Complaint Details
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Initial Complaint
02/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Tower built a light-up sign and installed it onto the storefront. The company paid them $9,500. The sign never lit up, never worked.We contacted them over and over for years to get it working. They first accused us of not having proper electricity running to the sign. We double checked everything, but the electricity was good. Eventually they started dodging calls, telling whoever answered our calls to say the owner wasnt in the office (I personally ally caught them on this lie a couple times), and generally refused to correct the problem.4 months ago I restarted the effort to get the sign fixed. Tons of calls and some emails (which they simply dont respond to) and I got them to come and inspect the sign. It has a faulty power source and needed a couple parts replaced in order for the sign to work.They quoted me $1200 to fix it. I complained and they lowered it to $750. Im still very unhappy about it - I believe that the original al $9500 should make the sign light up once. But Im willing to pay it.But I do not want to pay up front because they have given me every reason not to trust them. I asked for a contract that requires immediate payment upon completion or an escrow setup. They are once again dodging calls, and suddenly never in the office.I dont know how you could help, but I would be grateful if you would.Customer response
02/09/2022
Better Business Bureau:
I would like to give an update. Tower Signs + Awnings have agreed to complete the work within 7 days of yesterday and accept $740 payment only after the work is completed, the sign lit up. Their new willingness to fix the problem with their sign + installation is much appreciated. Although I believe the additional payment of $740 to be unfair, I have decided to move forward to as to put this issue behind me. My company and I have lost far too much valuable time, and I worry that seeking the fair solution of having them repair for free is not worth it. I will update you once again once the job is complete and payment has been made...or if other issues arise.
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.