ComplaintsforMoishe's Mini Storage

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am making a complaint about the late fees assessed on my bill if it is not paid within days 1-5 of the month.I asked the company to change my payment date to the end of the month instead of the beginning and the company refused to result in costs of an additional $25 on my storage bill every month, even if it is paid within the month due and this is going on for several years. Also, during the entire course of the pandemic from 2020 through up to date, there were no concessions made on storage rent, and late fees were consistently charged, again, even if the rent was paid on the 28th of the same month it was due, instead of days 1-5. I asked to waive the late fees and credit back to my account and they refused.In the last few months, I have been paying my rent a month behind schedule so it came to be that I owed 3 months, and I offered to pay two months= $400. at once and asked if the third month could be added to the next month's payment and they refused.Now the rent due went up again to $900 including more and more fees and lock-out charges and additional late fees and they want me to pay over $1000.00 and are threatening to auction my business items in storage. They will not accept any partial payments and have also invaded my privacy by sending late payment notices of my business storage Sale and Auction to members of my family. My family has no involvement with my business or expenses. This is an invasion of privacy as well. I was told at the end of July I have 90 days to pay all that is due, but now I received notice that they are going to sell my items on Sept 6th, and that is not 90 days.

  Business response

  10/14/2022

  We apologize for the storage experience the client had. Unfortunately, requesting to pay the bill at the end of the month does indeed result in additional late fees because the bill is not being paid on time. We understand that the pandemic was hard on everyone, but it does not change the terms and conditions on the contract that is signed by the client. Contacting the client's family members is just protocol if the client does not resolve payment issues after an extensive effort of contacting them directly. When signing the contract for storage, we request for other contact information for cases such as this. We will try to contact the client to find some sort of resolution to the problem. 

  
  

  Customer response

  10/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  10/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I stored my belongings with Moishe's Moving and asked them to move them to my apartment on September 28th. I paid $945.25 for this move. Instead of delivering my belongings they destroyed my 75" TV and destroyed my bedframe. In addition they destroyed the drywall on my staircase - it isn't just scratched, but actually punctured in some places. This gross negligence cost my more than $5000. I submitted a claim to them, and they would not take responsibility for this. They lowball somehow claimed that all of the items they destroyed weighed 250 pounds and was worth $150. This is by far the worst moving experience I have ever had.

  Business response

  10/25/2021

  Hello,

   

  The move was complete.  Please see the bill of lading below.  The customer claimed damages and we processed the claim by the weight on the contract(see Below).  In good faith we increased the offer to $400.

  -

  Hello,
  
  We have received your claim form regarding your claim of damaged items
  after your recent move. After careful consideration we have reached
  the following conclusion. You selected a valuation coverage of $.60
  per/lb per article for your move. Under this coverage you are
  reimbursed for damage based on the weight of the items. We estimate
  the total weight of your damaged goods to be 250 lbs.
  250 lbs * $.60/lb = $150
  Accordingly, $150 is the maximum amount that can be collected on your
  claim.  We are also offering $125 - $175 for the wall damage.  
  The total offer is $325. 
  
  Please feel free to call me to discuss this matter.
  
  Sincerely,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩