Complaints

This profile includes complaints for LimeLife USA LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LimeLife USA LLC

  5-45 49th Avenue Long Island City, NY 11101

  
• 

  LimeLife USA LLC

  1143 47th Ave Long Island City, NY 11101-5465

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/25/25, I reported "ID Theft/Fraud" involving my Truist account ending in *****) and was given a email address to submit **************, NC ********************* Report #; ******** & the *** Report #; *********, and emailed the documentation to; ******************************* on 02/25/25 at 10:00 am. In addition, I filed a "ID Theft/Fraud" with my bank; *************** which I also gave to the *********************** at LimeLite, but never had an opportunity to speak with anyone in the fraud department. Truist confirmed the fraud began on November 27, 2023 and continued until November 2024 when either ******** discovered the fraud or someone within the company was exposed because there were debit card refunds on 11/12 for $49.46 and on 11/18 for $60.95, which I did not recognized prompting me to call the bank. Subsequently I phone LimeLite on; 02/22, 02/25 x 3, 02/27 x 5, 03/27/25 and after spending hours following up, I received a email confirmation from ******, a compliance supervisor confirming the debit card associated with my Truist acct ending in *****) was previously used beginning on November 25, 2023 and orders were placed and shipped all throughout *****************. Truist reimbursed me in part but because part of the reimbursement was outside of their time frame, only half was recouped. After receiving the letter from Truist I immediately sent a copy to Limelite, along with the letter outlining the reason why the bank could not reimburse the remaining fraudulent charges. The total fraudulent transactions were(7 totaling $473.00 & Limelite is refusing to compensate me as ******, the compliance supervisor committed to in writing, After receiving the email from Limelite, letter me know they had no intentions of honoring the previous commitment to reimburse me for the monies stolen from my account I phoned and left a message for the customer service manager, ******** ***** and was stonewalled from speaking with her.

  

  Business Response

  Date: 04/07/2025

  Dear *******, 

  Thank you for contacting us about the remaining balance of your refund request.  We understand your concern and appreciate the opportunity to clarify the status.  
  After a thorough review of your transaction history, we can confirm that our team processed all eligible refunds. 

  
   Refunded Transactions (Total: $110.91):
  $60.95 Transaction ID ******** (02/08/2024)
  $49.96 Transaction ID ******** (01/10/2024)

  
  Unfortunately, when we attempted to refund the remaining balance requested on March 21, 2025, the transaction failed due to the associated card being closed. As per our policy, we are only able to process refunds to the original payment method. We are unable to issue refunds via alternate channels, including direct bank transfers.

  
  We recommend contacting your financial institution to explore options for temporarily reactivating the card, or to understand their process for receiving funds from closed card accounts. Please note, our systems cannot process refunds via routing or account numbers.

  We hope this explanation helps clarify the situation. Should your bank require additional documentation or confirmation from us, we are happy to assist.

  
  Kindly, 
  

  
  

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Limelife charged me $9.95 without my permission and any email confirmation. I called to ask for refund and they said that I have to resign first and then they will consider whether they will refund. What a scam, not apparent at all that they charge customers $9.95 monthly.

  

  Business Response

  Date: 09/12/2024

   Dear **** 

  Thank you for bringing your concerns to our attention. Upon review, our records indicate that your business account was closed and the fee of $9.95 was refunded to you on August 29, 2024.

  ******** ************ ******** *****     *** *** **** **** ** ******* ******
  
  We have attempted to contact you and have not received a response. 

  The $9.95 monthly fee is outlined in the LimeLife by Alcone Independent Beauty Guide Agreement's terms and conditions, which you consented to before submitting your business account application. According to the agreement, you will be charged this monthly fee, as well as an annual fee, as long as you maintain your status as a beauty guide. 

  As your account has been closed, you will no longer incur any recurring fees related to your business account.  For future reference, retail customers who shop with our company are not subject to this fee. 

  If you would like assistance with setting up a retail shopping account, please contact contact our customer care team ******************************* / ************, as we are happy to assist. We hope you enjoy the Summer ********** Booster Pack!

  Kind regards, 
  

  
  

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered money was being taken out of checking account by Lifeline by Alcone. I had never purchased anything through this company nor have I received any product. I tried numerous times to contact them. They gave me the run around, they told me there was no account with the number I provided. Upon further investigation I discovered they and taken additional money from my account for a total of $608.30. My bank has now opened a fraudulent investigation against them.

  

  Business Response

  Date: 06/17/2024

  Dear *****, 
  
  Our ********************* has investigated this matter, and we are genuinely sorry to hear about these unauthorized charges.
  
  Based on our findings, it appears that your card has been compromised and used on our LimeLife website, which sells beauty and cosmetic products. In order to rectify the situation, on June 13, 2024, we processed five refunds totaling $608.30. Please allow 3-5 business days for the credit to appear in your account, depending on your financial institution's processing time.
  
  After processing the refunds to your original payment method, our team has received chargebacks from your financial institution for these charges. We ask that you withdraw the chargebacks, as we have released the funds directly to you on June 13, 2024. 
  
  As a precaution, we strongly advise you to contact your financial institution to cancel your credit card and prevent any further unauthorized use. We appreciate you bringing this matter to our attention and taking necessary measures to protect your financial information.
  

  Transaction ID Transaction Status Created Datetime Merchant Account Currency ISO Code Amount Submitted For Settlement
  ******** ************************ ********* ***** ************************ *** ******* ******** ************************ ********* ***** ************************ *** ****** ******** ************************ ********* ***** ************************ *** ****** ******** ************************ ********* ***** ************************ *** ******* ******** ************************ ********* ***** ************************ *** ****** ***** *********  ******* 

  
  We have fully refunded the charges identified during our investigation and hope this resolution is satisfactory to you. However, we were unable to locate any records of correspondence or calls between you and our company based on the contact information you provided to the Better Business Bureau. To help us further investigate this incident and improve our processes, we kindly request that you provide any additional information you may have, such as if the contact was made using an alternate email address or phone number. Once we receive this information from you, we will conduct a thorough review for quality assurance purposes.

  Kindly, 

  
  

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/2/24 I was charged for a monthly fee and requested helping in closing my account. I have tried numerous times to get onto their website to do this as directed, just to be told that I don't have an account. I called their customer service number to speak with someone to be hung up on twice. ************** I have emailed the address given ********************************* to be responded with bot responses again directing me back to the website. This is some sort of scam. Easy to "sign up" but impossible to resign or end while they continue to charge you monthly fees. ******************* , ************

  

  Business Response

  Date: 03/15/2024

  Dear *****, 
  

  Thank you for contacting us about your business account. We appreciate the opportunity to address your concerns and can confirm that our team officially closed your Independent Contractor account with our company, effective March 1, 2024. As a gesture of goodwill, we have also refunded the $9.95 monthly charge that was processed on the previous day. Please note that, while the refund was processed in our system on March 1, 2024, it may take 3-5 business days for the payment to be credited back to your account, depending on your financial institution.

  The charge in question is associated with the business account you opened when you joined our company as an Independent Contractor on January 29, 2024. As part of the terms and conditions agreed upon during enrollment, a monthly fee of $9.95 was charged to your account on February 29, 2024. Upon receiving your inquiry on March 1, 2024, our team promptly took action to assist you with the close your business account and issue the refund you requested (see attached supporting documentation). 

  Transaction Refunded: feaxbm9q
  Date: Mar 1, 2024 3:39 PM
  Amount: $9.95

  We hope this information clarifies the situation and provides a satisfactory resolution. Please feel free to reach out to us if you have any further questions or concerns. 

  
  Kindly, 

  
  

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used the "unsubscribe" button at the bottom of the emails no less than a dozen times in the past few months and they KEEP SENDING. I also responded to one of the emails saying PLEASE STOP THE EMAILS. They responded saying no problem, I'll get that taken care of. Did they? Nope. Per Google:Is it illegal to keep sending emails after unsubscribing?To continue sending commercial emails to that person would amount to your sending unsolicited commercial messages which, in turn, would likely result in your acting unlawfully.If a contact has unsubscribed from all communications with you, you could get into legal trouble for sending further promotional content via email, no matter how brief or compelling your content is. Key word here: Unlawfully.

  

  Business Response

  Date: 08/29/2023

  Dear valued customer, 

  Thank you for your concerns brought to our attention. Our records show that you have been successfully opted out from any future marketing communication from our company. We sincerely apologize for this inconvenience this may have caused you in the past. 

  Wishing you a wonderful day. 

  Customer Answer

  Date: 08/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Im still getting emails and you did not address my gift card request.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  

  Business Response

  Date: 09/12/2023

  Dear valued Customer, 
  
  Thank you for reaching out to us. Our team has provided you with a response on August 29, 2023 in reference to your appeal to be removed from marketing communication from our company. As previously confirmed, our records show that you have been successfully opted out from any future marketing communication from our company as of August 22, 2023.

  In order to better assist you with your claim of continued marketing communication you are receiving after the opt-out on August 22, 2023 we would be happy to look into this further. Please contact our Compliance team directly at *********************************** and provide evidence of claimed marketing emails that our company has sent you after your successful opt-out on August 22, 2023, for our review. 
  
  
  Kind regards, 

  Customer Answer

  Date: 11/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I'm not putting more of my time into this and researching old emails.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 18, 2023 Limelife charged me with a transaction I did not make. They clearly accepted an order without verifying the identification. The card was, and is still in my possession. No other people in my life have access to it. The very interesting thing is that when you click on the merchant link to question the transaction, on their automated form the merchant (Limelife) says it needs information in order to look up the receipt. Guess what they ask forThey ask for amountdatecredit card numberexpiration date AND CVV security code.and asks you to verify youre not a robotas if you are making that purchase at that time !!! I suppose they are able to create a receipt from that information. I took a screen shot. Very deceptive.. They allow a fraudulent transaction and then when you investigate it they collect ALL your info in order to make a transaction!! Even the bank says a merchant isnt suppose to ask for all that. They can track it from THEIR OWN MERCHANT TRANSACTION NUMBER, which interestingly is the ONLY thing they DONT ask for!! I have had my card for 11 years. I have verified different transactions over the years, NONE ..absolutely NONE gather ALL your credit card details but dont want the merchant transaction number BEFORE they can verify. I stopped and called my bank, filed a fraud charge. Even the bank said that is wrongjust a phishing scam by Limelife. Limelife approved this transaction without verifying the purchaser, card or transaction. I want the charge refunded, and an explanation of what the charge was for and what address did they send the purchase to. Also, why they request ALL your detailsincluding credit card security code when they could trace their own merchant transaction number they use to get the purchase paid by the bank. My bank shut the card down and filed fraud claim against them for the charge, and operational practice.

  Customer Answer

  Date: 05/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a fraudulent charge on my debit card after I paid a bill over the phone and then the company worker I made the payment with made the charge. My complaint is that this company had to allow someone named other than the name on the card to make a purchase and then ship to there address. What makes this case worse is I asked the customer help person for the name of the person making the charge to my account, my money, my info, and she refused to tell me, but she had me give additional information about myself before she would send me paperwork to make a complaint against the fraudulent charge. This will require me to redo my debit card information and replace my card and at this time Im a disabled handicapped veteran not mobile enough to go to the bank and pick up new card. This ties up my bill and living money for a few days and complies unnecessary stress on myself. Additionally there is a charge for the new card, my time, gas, and trouble that needs to be considered.

  

  Business Response

  Date: 01/06/2023

  Dear customer, 

  
  Thank you for reaching out to LimeLife by Alcone and addressing your issues with your credit card charge on our merchant website that you do not recognize. We are happy to report that your concerns have already been addressed and the issue was successfully resolved by our team.

  
  Per your claim you state that your credit card information was compromised and consequently thereafter used to make an online purchase on our website without your authorization. Our records show that you have contacted our ************* team on January 5, 2023, where you were assisted with identifying the date and amount of suspected transaction, for our investigation team to review as required by our protocol for this type of reports. Our team has successfully issued you a refund for the amount you reported in a notice sent to you via email today, January 6, 2023. 

  
  Due to the nature of your report, we recommend that you contact your financial institution to report this unauthorized charge and file a report with your local authorities, to ensure your credit card information is misused any further. 

  
  Should you need further assistance please don't hesitate to contact our ************* team at *******************************************************.
  
  Kind regards