ComplaintsforLimeLife by Alcone

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I discovered money was being taken out of checking account by Lifeline by Alcone. I had never purchased anything through this company nor have I received any product. I tried numerous times to contact them. They gave me the run around, they told me there was no account with the number I provided. Upon further investigation I discovered they and taken additional money from my account for a total of $608.30. My bank has now opened a fraudulent investigation against them.

  

  Business response

  06/17/2024

  Dear *****, 
  
  Our ********************* has investigated this matter, and we are genuinely sorry to hear about these unauthorized charges.
  
  Based on our findings, it appears that your card has been compromised and used on our LimeLife website, which sells beauty and cosmetic products. In order to rectify the situation, on June 13, 2024, we processed five refunds totaling $608.30. Please allow 3-5 business days for the credit to appear in your account, depending on your financial institution's processing time.
  
  After processing the refunds to your original payment method, our team has received chargebacks from your financial institution for these charges. We ask that you withdraw the chargebacks, as we have released the funds directly to you on June 13, 2024. 
  
  As a precaution, we strongly advise you to contact your financial institution to cancel your credit card and prevent any further unauthorized use. We appreciate you bringing this matter to our attention and taking necessary measures to protect your financial information.
  

  Transaction ID Transaction Status Created Datetime Merchant Account Currency ISO Code Amount Submitted For Settlement
  ******** ************************ ********* ***** ************************ *** ******* ******** ************************ ********* ***** ************************ *** ****** ******** ************************ ********* ***** ************************ *** ****** ******** ************************ ********* ***** ************************ *** ******* ******** ************************ ********* ***** ************************ *** ****** ***** *********  ******* 

  
  We have fully refunded the charges identified during our investigation and hope this resolution is satisfactory to you. However, we were unable to locate any records of correspondence or calls between you and our company based on the contact information you provided to the Better Business Bureau. To help us further investigate this incident and improve our processes, we kindly request that you provide any additional information you may have, such as if the contact was made using an alternate email address or phone number. Once we receive this information from you, we will conduct a thorough review for quality assurance purposes.

  Kindly, 

  
  

• Initial Complaint

  03/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 3/2/24 I was charged for a monthly fee and requested helping in closing my account. I have tried numerous times to get onto their website to do this as directed, just to be told that I don't have an account. I called their customer service number to speak with someone to be hung up on twice. ************** I have emailed the address given ********************************* to be responded with bot responses again directing me back to the website. This is some sort of scam. Easy to "sign up" but impossible to resign or end while they continue to charge you monthly fees. ******************* , ************

  

  Business response

  03/15/2024

  Dear *****, 
  

  Thank you for contacting us about your business account. We appreciate the opportunity to address your concerns and can confirm that our team officially closed your Independent Contractor account with our company, effective March 1, 2024. As a gesture of goodwill, we have also refunded the $9.95 monthly charge that was processed on the previous day. Please note that, while the refund was processed in our system on March 1, 2024, it may take 3-5 business days for the payment to be credited back to your account, depending on your financial institution.

  The charge in question is associated with the business account you opened when you joined our company as an Independent Contractor on January 29, 2024. As part of the terms and conditions agreed upon during enrollment, a monthly fee of $9.95 was charged to your account on February 29, 2024. Upon receiving your inquiry on March 1, 2024, our team promptly took action to assist you with the close your business account and issue the refund you requested (see attached supporting documentation). 

  Transaction Refunded: feaxbm9q
  Date: Mar 1, 2024 3:39 PM
  Amount: $9.95

  We hope this information clarifies the situation and provides a satisfactory resolution. Please feel free to reach out to us if you have any further questions or concerns. 

  
  Kindly, 

  
  

• Initial Complaint

  08/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have used the "unsubscribe" button at the bottom of the emails no less than a dozen times in the past few months and they KEEP SENDING. I also responded to one of the emails saying PLEASE STOP THE EMAILS. They responded saying no problem, I'll get that taken care of. Did they? Nope. Per Google:Is it illegal to keep sending emails after unsubscribing?To continue sending commercial emails to that person would amount to your sending unsolicited commercial messages which, in turn, would likely result in your acting unlawfully.If a contact has unsubscribed from all communications with you, you could get into legal trouble for sending further promotional content via email, no matter how brief or compelling your content is. Key word here: Unlawfully.

  

  Business response

  08/29/2023

  Dear valued customer, 

  Thank you for your concerns brought to our attention. Our records show that you have been successfully opted out from any future marketing communication from our company. We sincerely apologize for this inconvenience this may have caused you in the past. 

  Wishing you a wonderful day. 

  Customer response

  08/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Im still getting emails and you did not address my gift card request.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  

  Business response

  09/12/2023

  Dear valued Customer, 
  
  Thank you for reaching out to us. Our team has provided you with a response on August 29, 2023 in reference to your appeal to be removed from marketing communication from our company. As previously confirmed, our records show that you have been successfully opted out from any future marketing communication from our company as of August 22, 2023.

  In order to better assist you with your claim of continued marketing communication you are receiving after the opt-out on August 22, 2023 we would be happy to look into this further. Please contact our Compliance team directly at *********************************** and provide evidence of claimed marketing emails that our company has sent you after your successful opt-out on August 22, 2023, for our review. 
  
  
  Kind regards, 

  Customer response

  11/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I'm not putting more of my time into this and researching old emails.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  05/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 18, 2023 Limelife charged me with a transaction I did not make. They clearly accepted an order without verifying the identification. The card was, and is still in my possession. No other people in my life have access to it. The very interesting thing is that when you click on the merchant link to question the transaction, on their automated form the merchant (Limelife) says it needs information in order to look up the receipt. Guess what they ask forThey ask for amountdatecredit card numberexpiration date AND CVV security code.and asks you to verify youre not a robotas if you are making that purchase at that time !!! I suppose they are able to create a receipt from that information. I took a screen shot. Very deceptive.. They allow a fraudulent transaction and then when you investigate it they collect ALL your info in order to make a transaction!! Even the bank says a merchant isnt suppose to ask for all that. They can track it from THEIR OWN MERCHANT TRANSACTION NUMBER, which interestingly is the ONLY thing they DONT ask for!! I have had my card for 11 years. I have verified different transactions over the years, NONE ..absolutely NONE gather ALL your credit card details but dont want the merchant transaction number BEFORE they can verify. I stopped and called my bank, filed a fraud charge. Even the bank said that is wrongjust a phishing scam by Limelife. Limelife approved this transaction without verifying the purchaser, card or transaction. I want the charge refunded, and an explanation of what the charge was for and what address did they send the purchase to. Also, why they request ALL your detailsincluding credit card security code when they could trace their own merchant transaction number they use to get the purchase paid by the bank. My bank shut the card down and filed fraud claim against them for the charge, and operational practice.

  Customer response

  05/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  01/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I got a fraudulent charge on my debit card after I paid a bill over the phone and then the company worker I made the payment with made the charge. My complaint is that this company had to allow someone named other than the name on the card to make a purchase and then ship to there address. What makes this case worse is I asked the customer help person for the name of the person making the charge to my account, my money, my info, and she refused to tell me, but she had me give additional information about myself before she would send me paperwork to make a complaint against the fraudulent charge. This will require me to redo my debit card information and replace my card and at this time Im a disabled handicapped veteran not mobile enough to go to the bank and pick up new card. This ties up my bill and living money for a few days and complies unnecessary stress on myself. Additionally there is a charge for the new card, my time, gas, and trouble that needs to be considered.

  

  Business response

  01/06/2023

  Dear customer, 

  
  Thank you for reaching out to LimeLife by Alcone and addressing your issues with your credit card charge on our merchant website that you do not recognize. We are happy to report that your concerns have already been addressed and the issue was successfully resolved by our team.

  
  Per your claim you state that your credit card information was compromised and consequently thereafter used to make an online purchase on our website without your authorization. Our records show that you have contacted our ************* team on January 5, 2023, where you were assisted with identifying the date and amount of suspected transaction, for our investigation team to review as required by our protocol for this type of reports. Our team has successfully issued you a refund for the amount you reported in a notice sent to you via email today, January 6, 2023. 

  
  Due to the nature of your report, we recommend that you contact your financial institution to report this unauthorized charge and file a report with your local authorities, to ensure your credit card information is misused any further. 

  
  Should you need further assistance please don't hesitate to contact our ************* team at *******************************************************.
  
  Kind regards

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩