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          Find a Location

          Ambetter from Fidelis Care has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileAmbetter from Fidelis Care

            Health Insurance
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2501 Jackson Ave

            Long Island City, NY 11101-5095

            Visit Website
            (888) 343-3547

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            Customer Reviews

            1.26/5

            Average of 47 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            69 complaints closed in last 3 years

            27 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/20/2022

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Fidelis Care provides health insurance services.

            Business Details

            This is a multi-location business.

            Find a Location

            Ambetter from Fidelis Care has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2501 Jackson Ave, Long Island City, NY 11101-5095
              BBB File Opened:
              8/1/1999
              Years in Business:
              31
              Business Started:
              5/1/1993
              Business Incorporated:
              5/13/1993
              Accredited Since:
              9/20/2022
              Type of Entity:
              Corporation
              Alternate Business Name
              • Fidelis Care
              • Fidelis Care New York
              • New York State Catholic Health Plan, Inc.
              Business Management
              • Compliance Team, Compliance Department
              • Ms. Vivian Palmeri, Manager
              • Mr. Michael Gilbert, Regulatory Risk Analyst
              • Mr. David Thomas, President/CEO
              Contact Information

              Principal

              • Mr. David Thomas, President/CEO

              Customer Contact

              • Compliance Team, Compliance Department
              • Ms. Vivian Palmeri, Manager
              Additional Contact Information

              Fax Numbers

              • (718) 896-1920
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              69 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/24/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I underpaid Fidelis for my coverage on February 28 therefore my Plan was terminated. I have been requesting to be refunded since March. I have yet to be refunded $500. I have made multiple requests.
              Read More
              Read 68 More Complaints

              Customer Reviews

              47 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Arxl T

              08/19/2024

              I have been on the phone for the past three hours and have found the *** system extremely frustrating. Despite entering all required information, the system indicated that the patient is active but then put me on hold without transferring me to a live representative. This situation has resulted in a significant waste of time.Moreover, despite my agent's efforts, I have not received the necessary information to process claims accurately. This lack of clarity has led to claim denials, with representatives stating that prior authorization or verification of provider ID is required for out-of-network services. The lack of cooperation and clear guidance has made it difficult to determine coverage.Given these challenges, I cannot recommend accepting this insurance.

              Ambetter from Fidelis Care Response

              08/29/2024

              Fidelis is in receipt of your letter dated July 24, 2024 regarding a complaint filed by consumer *******.Due to federal and state privacy and confidentiality regulations, we are unable to disclose any protected health information, including, but not limited to eligibility, claims, and billing information. Fidelis appreciates that the Better Business Bureau has brought this matter to the attention of the Plan however,the Plan will address the concerns directly with the complainant.
              Read 46 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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