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          Find a Location

          Fidelis Care has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Fidelis Care

              2501 Jackson Ave Long Island City, NY 11101-5095

              BBB Accredited Business

            • Fidelis

              PO Box 241036 Apple Valley, MN 55124

            • Fidelis

              21630 Hanover Ave Lakeville, MN 55044

            Business ProfileFidelis Care

            Health Insurance
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2501 Jackson Ave

            Long Island City, NY 11101-5095

            Visit Website
            (888) 343-3547

            Want a quote from this business?

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            Customer Reviews

            1.26/5

            Average of 47 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            66 complaints closed in last 3 years

            27 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/20/2022

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Fidelis Care provides health insurance services.

            Business Details

            This is a multi-location business.

            Find a Location

            Fidelis Care has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Fidelis Care

                2501 Jackson Ave Long Island City, NY 11101-5095

                BBB Accredited Business

              • Fidelis

                PO Box 241036 Apple Valley, MN 55124

              • Fidelis

                21630 Hanover Ave Lakeville, MN 55044

              Headquarters
              2501 Jackson Ave, Long Island City, NY 11101-5095
              BBB File Opened:
              8/1/1999
              Years in Business:
              31
              Business Started:
              5/1/1993
              Business Incorporated:
              5/13/1993
              Accredited Since:
              9/20/2022
              Type of Entity:
              Corporation
              Alternate Business Name
              • Fidelis Care New York
              • New York State Catholic Health Plan, Inc.
              Business Management
              • Compliance Team, Compliance Department
              • Ms. Vivian Palmeri, Manager
              • Mr. Michael Gilbert, Regulatory Risk Analyst
              • Mr. David Thomas, President/CEO
              Contact Information

              Principal

              • Mr. David Thomas, President/CEO

              Customer Contact

              • Compliance Team, Compliance Department
              • Ms. Vivian Palmeri, Manager
              Additional Contact Information

              Fax Numbers

              • (718) 896-1920
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              66 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/18/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Invoice is overcharging me. Please fix the invoice to reflect the $1,274.48 that I should be charged. ** State of Health backdate canceled my wifes plan effective 12/1/23 since I never recieved an invoice or health care for my wife in December and she couldn't see a Doctor. I recieved an email if this extra ammount wasn't paid we would loose health coverage. That is not operating in good faith. Please work it out with ** State of Health since I have already been on a 3 way call with Fidelis Care and ** State of Health and ** State of Health said everything is done on their end and Fidelis Care needs to update the invoice now.
              Read More
              Read 65 More Complaints

              Customer Reviews

              47 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Vani K

              06/11/2024

              This is the scam insurance company. I have spent HOURS on the phone just to get access to my member portal. Every time I click ANYTHING on my member portal I get this page that says:DATA IS MISSING OR INVALID PLEASE CONTACT YOUR FIDELIS SYSTEM ADMINISTRATOR I do then after an hour on the phone they make a "ticket" and "case number" with their IT s***** team to fix within "7 business days" where someone will call me and all should be fine. I have done this Groundhog Day process at least 8 times. NOTHING ever changes. They are the biggest con game in health insurance. I cannot wait to be done with them. They are the WORST health insurance company I have ever had to deal with.

              Fidelis Care Response

              06/21/2024

              Fidelis is in receipt of your letter dated June 12, 2024 regarding a complaint filed by consumer ***********************. Due to federal and state privacy and confidentiality regulations, we are unable to disclose any protected health information, including, but not limited to eligibility, claims, and billing information. Fidelis appreciates that the Better Business Bureau has brought this matter to the attention of the Plan however, the Plan will address the concerns directly with the complainant.
              Read 46 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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