Business ProfileforShake-A-Paw

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

In 3/08/2024, New York Attorney General Letitia James announced that pet store, Shake A Paw, will pay $300,000 to approximately 190 customers who they illegally and knowingly sold sick puppies to at locations on Long Island. As part of the settlement, Shake A Paw will also be required to change their business practices after an investigation by the Office of the Attorney General (OAG) found Shake A Paw kept dogs in inhumane conditions and sold critically sick puppies that died within days or weeks after purchase. Shake A Paw will pay $300,000 in restitution to all impacted customers, many of whom spent thousands of dollars on medical bills after the puppies they bought fell sick. The company is also required to stop all misleading advertising about selling the “healthiest” and “best of the best puppies” from the “most trusted breeders,” and can only purchase animals from reputable breeders or brokers that follow state and local laws. Shake A Paw will be banned from selling dogs entirely starting in December 2024 as the result of a new state law taking effect that prevents pet stores from selling dogs. 

In December 2021, Attorney General James sued Shake A Paw after an OAG investigation revealed its two Long Island locations in Hicksville and Lynbrook falsely advertised sick pets as healthy, failed to disclose the animals’ legitimate medical conditions, misrepresented puppies’ breeds, and refused to reimburse consumers for veterinarian bills they incurred because the dogs they purchased were sick. In one case, a customer purchased a puppy who died just six days after a Shake A Paw employee told them that the puppy was “fine.” In another case, a customer’s puppy was hospitalized for severe double pneumonia only two days after purchase. One customer spent over $2,000 on veterinary bills after a puppy she bought from Shake A Paw was diagnosed with an upper respiratory infection just a week after purchase. Shake A Paw refused to reimburse her for the full cost, in violation of the law.

The OAG’s investigation analyzed over 400 veterinary records of puppies sold at the stores and found that more than half of the puppies had upper respiratory infections and/or breathing problems or were infected with parasites. Almost 10 percent were diagnosed with pneumonia, which can be fatal in dogs. The illnesses and congenital defects in these animals were found to be consistent with puppies that are purchased from puppy mills.Shake A Paw also lied to customers about the sources of its puppies, failing to fully disclose to consumers that their puppies originated from known puppy mills. While its website claimed that they “work with the most trusted breeders nationwide and handpick the best of the bunch,” in reality, Shake A Paw’s owners shipped thousands of puppies from known puppy mills, including one on the Humane Society’s “horrible hundred” list of the worst breeders in the country. After selling sick puppies to customers, Shake A Paw refused to offer reimbursements when they called to complain. Instead, Shake A Paw directed customers to the company’s own veterinarians, who would often fail to correctly diagnose illnesses. In violation of New York’s Pet Lemon Law, Shake A Paw refused reimbursements to customers and told customers they would not be reimbursed if they visited an independent veterinarian. 

Shortly after filing the lawsuit against Shake A Paw, Attorney General James secured a temporary court order banning its two Long Island stores from purchasing or adopting any new animals for resale in New York, requiring a vet appointed by OAG to examine all puppies in Shake A Paw’s possession prior to their sale, and freezing its bank accounts. The settlement announced resolves OAG’s case against Shake A Paw.

Shake A Paw will pay $300,000, which OAG will distribute to impacted customers. The company must comply with all local and state animal welfare laws, including providing adequate housing, enclosures, infection treatment, and other measures to ensure proper care. Shake A Paw will also be banned from sourcing animals from puppy mills and must only purchase animals from breeders or brokers that are licensed with the USDA and do not have recent USDA violations. In addition, Shake A Paw must remove all false and misleading advertising about selling the “healthiest” and “best of the best puppies,” and using the “most trusted breeders” from their website and will modify their contract and sales documents to remove deceptive language and conform with the law. Shake A Paw must also provide consumers with all notices and disclosures required by law, including statements certifying the health of the puppies they sell, the breeder’s information, and vaccine information.

Beginning in December 2024, Shake A Paw will be banned from selling dogs when a New York law banning retail sales of dogs, cats, and rabbits in pet stores takes effect. The law mandates that pet stores will only be able to offer shelter adoption services for these animals in an effort to combat abusive breeders and puppy mills.