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ComplaintsforHeritage Fireplace & Stove Shop
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Complaint Details
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Initial Complaint
06/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
When purchasing, was told stove was eligible for 26% tax rebate. Later found out it is NOT. Also was told it came with swing out heating panels. When it arrived it did not have them. Was misled during the sale. I requested to return the stove to the store for a refund and was declined. Would like my money back.Business response
06/27/2022
Response taken by phone: There was no rebate on this product. There was a tax credit available on some stoves however this particular unit did not qualify, at this time. This is totally beyond our control. He picked up the stove he had selected and accepted it. We advised him of a larger model but he was adamant that this was the stove he wanted. He used the stove for the entire season so we cannot take it back. We told him if we get a customer that is interested in that particular model we will refer them so he can sell it.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.