ComplaintsforTerez & Honor
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Made an online purchase on 21/17/2024. My account was promptly debited the next day. However I received no order confirmation or order number via email or text that day or in subsequent days. After three days I attempted to contact the business, they have no phone number to do so. So I emailed, they finally got back to me saying they need order number. I told them I was never given any order number, receipt in a text or email etc. And I have made sure to look in all my potential boxes ( spam ) etc. I told them they could search by my name, my email, my phone number, my address. They aren’t responding. So they took my money and I have no product I want a refund.Business response
03/11/2024
Hello, Thank you for reaching out regarding the customer complaint. I'm pleased to inform you that the issue has been resolved. Attached is our correspondence with the client. It appears that there was an issue with the delivery process. According to **** records, the package was marked as delivered on 2/23/2024. However, the customer has informed us that they received it one week later. Warm regards,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.