ComplaintsforLetterDash
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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I submitted a request for an urgent letter regarding slander, that would enable me to be with my mother, who was dying. Because her nursing home was so vindictive, I didn't dare go back without some sort of legal letter warning them that I intended to *** them for the slander, and that retaliation wouldn't be tolerated when I went to visit my mother again. Letter Dash completely ignored my letter. I sent a letter to support the next day when I didn't see it show up in my profile, and for weeks, I called, left messages, and resubmitted that letter over and over again. They didn't even bother to tell me if they were declining to write it, they just ignored me. I finally got an email a couple of days ago (2 months later), telling me I had to submit my request with details. My request could not have been more detailed! It was as if whoever emailed me didn't bother to check to see if I'd submitted anything. My mother was dying and that was hard. I was slandered and threatened on her deathbed by the nursing home Director, and I have audiotape to prove my innocence, and her guilt. I didn't get to return to see my mother after that, because I didn't feel safe, given their vindictive nature. Letter Dash took that from me. They're horrible company.Customer response
07/15/2024
At this time, I have been contacted directly by LetterDash regarding complaint ID ********, however my complaint has NOT been resolved because:
July 15, 2024
On Jun 23, 2024, I emailed LetterDash and informed them not to make any further contact with me unless they had solid evidence that I had said anything inaccurate in my review and/or BBB complaint.
LetterDash, after already threatening legal action for filing my complaint (and posting a review of them online), ignored my request and sent me a threatening email (see attached) regarding legal action -again-, whilst continuing to ignore my requests for evidence of any inaccuracies or misstatements regarding my experience.
Issue remains unresolved, and LetterDash by ignoring my request for no further contact, made me feel harassed, bullied and intimidated. I am reporting them to authorities as well.
MC
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.