ComplaintsforEsusu Inc.

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Initial Complaint
09/09/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am filing a complaint against Esusu for mistakenly reporting an incorrect address (***************************************************************************************) to Experian under my name. I have never lived at the address in question; the only reason Esusu had access to my personal information is because I acted as a financial guarantor for my nephew, who resided at that address. This has been confirmed by the leasing office, which advised me to reach out to Esusu to resolve the issue. Despite multiple attempts to contact Esusu via email, I have received no response. I have attached the email communication as evidence.
Business response
09/18/2024
Esusu, **** is a financial services company focused on leveraging data to help bridge the racial wealth gap by reporting on-time rental payments to credit bureaus, thereby helping residents build or improve their credit scores. We collaborate with property managers and owners to offer rent reporting services, alongside providing financial literacy and other supportive resources to their residents.
We have opted the complainant out of the program and filed an AUD with the credit bureaus to remove Esusu from their credit report.
Additionally, after reviewing our records, we found no prior email communication from the complainant. We have proactively reached out via email to provide more detailed information about the AUD and the steps we have taken to resolve the issue.

Customer response
09/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
09/06/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business showed up on my credit report without my consent or knowledge. I never gave them or my property manager permission to add me to their customer list. As a result, my credit was affected downward.
Business response
09/09/2024
Esusu, **** is a financial services company that is harnessing the power of data to bridge the racial wealth gap. We accomplish this mission by reporting on time rental payments made by residents to the credit reporting bureaus, which allows for individuals to establish or improve their credit scores. We work with property managers and owners to report on and also assist in providing financial literacy and other services to their residents.
This complainant is a resident with a property that is a client of Esusu which recently started to offer Rent Reporting as a free service to their residents. Upon the resident request made on August 31, 2024 directly with the Esusu support team, we have opted her out of the program and filed an AUD with the credit bureaus to remove Esusu from their credit report. Our support team had also confirmed the completion of the request via an email sent to the complainant on September 5, 2024.

Customer response
09/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
I dispute that I ever signed up for this service. As a result of being signed up against my will, my FICO score has gone down. In other words, you arent helping people. I should also note that the rent I was paying was NOT $2170 a month, as was shown on my credit reports. I live in HUD Project-Based Section 8 that is Privately Owned. The $2170 represents both my rent ($420) And the Hud subsidy, which totals $2170. Since my sole income is from Social Security, which is about $1,500 a month, what creditor would ever want to lend to me?! Im 75, and Im not in the market for credit anyway. Esusu and Related need to respect the abilities of residents to make their OWN Decisions about money.
Thank you for your time.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business response
09/16/2024
We have carefully reviewed the complainants concerns. It is important to note that Esusus ********************** is offered as a free, opt-in service through the property management company. According to our records, this service was automatically available to residents unless they chose to opt out. Upon receiving the complainants request, we took immediate action, on August 31, 2024, our team submitted an AUD to the credit bureaus to request the removal of Esusus reporting from the complainants credit file. We appreciate the complainants feedback and apologize for any concerns this may have caused.

Customer response
09/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because
My FICO score went Down as a result of your action. You are responsible for this.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************
Initial Complaint
08/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a credit alert from this business with no known reason. Obviously this is concerning as I have no known connection with them.
Business response
08/22/2024
Esusu, **** is a financial services company that is harnessing the power of data to bridge the racial wealth gap. We accomplish this mission by reporting on time rental payments made by residents to the credit reporting bureaus which allows for individuals to establish or improve their credit scores. We work with property managers and owners to report on and also assist in providing financial literacy and other services to their residents. This complainant is a resident with a property that is a client of Esusu. We have reached out to the complainant via email to confirm they are not enrolled in the rent reporting program and that we have taken steps to remove the information from their credit report. We thank the complainant for reaching out. Our support team is here to assist with any further questions and can be contacted directly at **************************************.
Initial Complaint
08/01/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This ESUSU organization has opened an account in at least one of my credit reporting agency records. I have, to my almost certain knowledge, no relationship whatsoever with ESUSU. Inasmuch as this ESUSU account has no benefit to me and has obvious risk to me, I demand that this ESUSU account be closed and all records in any credit reporting databases be purged. Please have ESUSU email me when this demand has been met. Thanks.
Customer response
08/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
07/01/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This morning I woke to a Credit report alert saying that there was a new account opened and a new inquiry. I look up the address and it's this business that comes up. I have never talked to them, applied for anything, or even agreed to have them consider me for anything. They did a inquiry transaction without my permission. This company seems to be a fraud. I have never heard of this company until today. I will have to report them to law enforcement.
Business response
07/02/2024
Esusu, **** is a financial services company that is harnessing the power of data to bridge the racial wealth gap. We accomplish this mission by reporting on time rental payments made by residents to the credit reporting bureaus which allows for individuals to establish or improve their credit scores. We work with property managers and owners to report on and also assist in providing financial literacy and other services to their residents. This complainant is a resident with a property that is a client of Esusu. We have been in contact with the complainant to educate them regarding the services we provide through their property management company and also provide additional context regarding the timing of and type of notifications sent to residents as a part of the program. We have opted the complainant out of the rent reporting program per their request.
Initial Complaint
05/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
ESUSU/TAURUS INVESTMENT accessed my information unlawfully. I never signed up for rental assistance or gave this company my information . I have contacted my current apartment complex in regards to this account that showed up on my credit report and theyve stated they previously promoted their services but stopped when they were getting a lot of complaints about the service messing up residents credit. I however never signed up or even knew about this program. All my payments for rent have always been drafted from my bank account on time every month. I would like this company investigated and my credit restored. 43 points it dropped my credit was 747! Ive reached out to the company ESUSU and Ive contacted Equifax to open an investigation as well. I can provide any documentation needed showing Ive never used this service.
Customer response
05/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************

Business response
05/15/2024
Esusu, **** is a financial services company that is harnessing the power of data to bridge the racial wealth gap. We accomplish this mission by reporting on time rental payments made by residents to the credit reporting bureaus which allows for individuals to establish or improve their credit scores. We work with property managers and owners to report on and also assist in providing financial literacy and other services to their residents. This complainant is a resident with a property that is a client of Esusu. We have been in contact with the complainant to educate them regarding the services we provide through their property management company and also provide additional context regarding the timing of and type of notifications sent to residents as a part of the program. We have opted the complainant out of the rent reporting program, deleting any reported data from our database and from the bureaus per their request.
Initial Complaint
05/06/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company illegally opened 4 accounts using my information and is sending data to my credit report without my permission. Please close the account immediately.
Business response
05/20/2024
Esusu, **** (Esusu) was established with the ambitious vision of unleashing the power of data to bridge the racial wealth gap. Esusu provides rent reporting, Environmental Social Governance (ESG) analytics, and rental payment assistance to the benefit of millions of Americans. Our mission is to dismantle the barriers to housing for working families by establishing or improving individuals' credit scores so they can enjoy financial wellness and stability. As part of our core rent reporting business, we help investors, owners, and property managers of single and multifamily rental properties (our clients) improve their residents financial health by capturing the rental payments made by the residents and reporting them to *******, Experian and TransUnion every month.
Esusu is dedicated to providing accurate credit reporting data and safeguarding the privacy and fair credit reporting rights of consumers. During a recent data ingestion process for credit bureau reporting of rental payment data, we discovered anomalies that resulted in duplicate tradelines and the creation of new trade lines for consumers without any affiliation with said certain consumers. We immediately identified and worked to resolve this internal data issue by taking steps to submit corrections to remove the reported data. These corrections will be reflected in a credit report provided by one of the three major credit bureaus (Equifax, Experian or TransUnion).
We have reached out to the complainant directly to provide additional information regarding this situation and the corrective action taken to address. We apologize for any concern that this issue may have caused the complainant and appreciate their feedback.
Initial Complaint
05/06/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On April 26, 2024- Esusu/Olympus added 3 accounts to my credit reports without my authorization and I want them removed immediately. It has caused my credit score to decrease signficantly. I want all my information deleted from their database.
Business response
05/20/2024
Esusu, **** (Esusu) was established with the ambitious vision of unleashing the power of data to bridge the racial wealth gap. Esusu provides rent reporting, Environmental Social Governance (ESG) analytics, and rental payment assistance to the benefit of millions of Americans. Our mission is to dismantle the barriers to housing for working families by establishing or improving individuals' credit scores so they can enjoy financial wellness and stability. As part of our core rent reporting business, we help investors, owners, and property managers of single and multifamily rental properties (our clients) improve their residents financial health by capturing the rental payments made by the residents and reporting them to *******, Experian and TransUnion every month.
Esusu is dedicated to providing accurate credit reporting data and safeguarding the privacy and fair credit reporting rights of consumers. During a recent data ingestion process for credit bureau reporting of rental payment data, we discovered anomalies that resulted in duplicate tradelines and the creation of new trade lines for consumers without any affiliation with said certain consumers. We immediately identified and worked to resolve this internal data issue by taking steps to submit corrections to remove the reported data. These corrections will be reflected in a credit report provided by one of the three major credit bureaus (Equifax, Experian or TransUnion).
We have reached out to the complainant directly to provide additional information regarding this situation and the corrective action taken to address. Additionally, we have processed AUDs with the credit bureaus and provided the complainant with a data deletion certificate for their records. We apologize for any concern that this issue may have caused the complainant and appreciate their feedback.

Customer response
05/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
05/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Esusu placed an entry on my credit report that does not belong to me. I have never rented at a ***************************** property. This is potential fraud and I cannot get in contact with anyone at Esusu to get information to see if it was a data entry mistake or if it is truly identity theft. Their number just leaves me on hold and then hangs up on me.
Business response
05/24/2024
Thank you for reaching out to alert us that you were not able to contact our support team. We apologize for the long hold times you were experiencing due to an influx of calls at that time. We have since addressed the issue and our wait times for phone support have resumed back to normal, which is typically 60 seconds or less. During a recent data ingestion process for credit bureau reporting of rental payment data, we discovered anomalies that resulted in duplicate tradelines and the creation of new trade lines for consumers without any affiliation with said certain consumers. We immediately identified and worked to resolve this internal data issue by taking steps to submit corrections to remove the reported data. These corrections will be reflected in a credit report provided by one of the three major credit bureaus (Equifax, Experian or TransUnion).
We have reached out to the complainant directly to provide additional information regarding this situation, the corrective action taken to address and provide answers to additional questions. We apologize for any concern that this issue may have caused the complainant and appreciate their feedback.
Initial Complaint
05/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company stole my personal information. They opened a fraudulent account in my name using my SSN. They created a fraudulent address *************************************************************************************************************#*** both located in *******************. They are reporting to TransUnion credit bureau. They report under the name JVM MANAGEMENT, **** When I called to rectify the situation noone answers the phone. THEY'RE SCAM ARTIST.
Business response
05/16/2024
Esusu, **** (Esusu) was established with the ambitious vision of unleashing the power of data to bridge the racial wealth gap. Esusu provides rent reporting, Environmental Social Governance (ESG) analytics, and rental payment assistance to the benefit of millions of Americans. Our mission is to dismantle the barriers to housing for working families by establishing or improving individuals' credit scores so they can enjoy financial wellness and stability. As part of our core rent reporting business, we help investors, owners, and property managers of single and multifamily rental properties (our clients) improve their residents financial health by capturing the rental payments made by the residents and reporting them to *******, Experian,and TransUnion every month.
Esusu is dedicated to providing accurate credit reporting data and safeguarding the privacy and fair credit reporting rights of consumers. During a recent data ingestion process for credit bureau reporting of rental payment data, we discovered anomalies that resulted in duplicate tradelines and the creation of new trade lines for consumers without any affiliation with said certain consumers. We immediately identified and worked to resolve this issue by taking steps to submit corrections to remove the reported data. These corrections will be reflected in a credit report provided by one of the three major credit bureaus (Equifax, Experian or TransUnion). During this event our phone support team did experience a surge in phone calls and long hold times for consumers trying to contact us. We deeply apologize for the frustration this may have caused. We have reached out to the complainant to provide additional information regarding this situation and the corrective action we have taken.

Customer response
05/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I would like something in writing showing proof where corrective measures have taken place. What credit bureau did you write to remove your data from my credit report? I am requesting copies of such receipts.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Customer response
06/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: the address depicted on this document is not mine. I have NEVER lived in or conducted business in any part of ********. This company fraudulently obtained my personal information and continues to use it in a fraudulent manner. The great state of New York should investigate this company for their illegal practices.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business response
06/24/2024
Per the complainant's previous request the attachments included in our June 7th response provide confirmation of the information that was entered into the e-***** portal to delete and remove the disputed information. The fact that these documents show the disputed address is correct as this is the information that was submitted to the credit bureaus (via e-*****) to be removed from the complainant's credit report. We sincerely hope this explanation provides further clarity.

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