ComplaintsforRon's Body & Paint Inc.
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Complaint Details
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Initial Complaint
08/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called Ron’s Body & Paint inc to tow a vehicle, I pre paid them with my Debit card. They sent the tow truck there to pickup vehicle but someone came out and told them not to tow it, the driver left and did not tow the vehicle. I called Ron’s Body to see if they had completed the job, they said no that they were told by someone there not to tow. The vehicle is registered and insured to me also I have clear title in my name there was no reason for them not to tow it I had told them this before the driver was sent there. The total fee was $181.18 pre paid. Ron told me he was still going to charge me $125 for nothing no tow ever happened. I told him I was not paying $125 for nothing but he still said he would not refund my card. Two days later I check my bank account and see Ron’s Body has changed me full price for doing nothing $181.18 out of my checking account. This is just not right this business is ripping me off no service pro formed should not be charged for nothing. I have filed a dispute with my bank and hopefully get a refund soon. I don’t recommend Ron’s body paint to anyone.Business response
09/13/2022
I am writing in response to the complaint notice dated 8/ 15/22 by *** ****** ***
I have enclosed a statement from both our dispatcher, Ronnie S and our tow truck driver, Josh A concerning the circumstances of this tow. I have also enclosed a copy of the ******* *** record.
This was a very chaotic scene and I believe some legal issues concerning ownership of this vehicle.
There was clearly a family dispute happening and violence threatened, as you can see in the following statements.
Although we were unable to complete the tow requested, that was not a situation created by our company or driver.
Our inability to complete this tow strictly belongs to Mr. ******.
I firmly believe he was not planning to be present because he knew there was a family dispute going on.
Ron's Body & Paint incurred expenses for this tow whether or not we were able to deliver the vehicle and therefore stand by our decision to not issue a refund.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.