![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforModernInDesigns.com
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/29/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I ordered a chair from Modern in Designs and initiated a return on July 20, 2023 by contacting their customer service department. The customer service agent indicated that I would need to pay for return shipping, which I did in an amount totaling approximately $300. The chair cost $895.50. Modern in Designs credited me back $645.50. I contacted customer service again on 8/25/2023 via email. The customer service agent wrote me back stating the initial shipping charges were deducted from the refund; however, I have an email from when my order was placed indicating that shipping was free. Their website also indicates free shipping. The agent wrote that per their return policy, they had deducted the amount it cost for them to ship the chair to me. We had previously exchanged emails three times about this order. At no time did the customer service agent indicate the shipping costs were deducted from the refund amount. Further, my invoice shows $895.50 as the cost of the chair, with shipping listed as free.Business response
08/29/2023
Customer returned an order that was refunded minus the actual shipping cost in accordance to our returns policy (link below).
**********************************************
"Canceled orders and returns will
incur the actual shipping costs to and from the customer back to the
Modern In Designs warehouse of origin. Actual shipping costs back to
Modern In Designs may vary from the shipping promotions amounts charged
or shipping discounts which are subsidized by Modern In Designs at time
of the order."regards,
Customer response
09/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The merchandise receipt clearly indicates the cost of the item purchased and lists free shipping. At no time during communications about the return did the merchant cite their police nor did they share with me the amount that would be deducted from the price of the merchandise to cover their initial shipping costs. It was only after I noticed the full amount of the merchandise had not been refunded that the merchant told me they had deducted the initial shipping fees. Had I know I was going to pay $300 to return the merchandise plus $250 by the merchant, for an item that cost $900, I simply would have retained the merchandise.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
************************
Business response
09/11/2023
Hello -
Our returns policy is clearly stated in our returns policy. Customer should have read the policy before making any decisions.
Initial Complaint
01/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered two chairs and an ottoman on December 16,2021. I was told that the items were in stock. on the website it indicated it takes 1-3 business days to ship. the purchase cleared December 17, 2021. I received a call from the unreliable delivery driver that the furniture would be arriving on Thursday December 30,2021 in the morning. Then I was told that it woudl be between the time of 12pm to 4pm est. then at 3:50pm i got a call claiming that the trunk had a fan belt issue. at 4:15pm EST i was told that there would be another driver that woudl deliver today. I am less than 1 hour from the furniture **** house. It has been well over 2 hours and I have had no delivery and no response from the driver or the store. This place has taken almost $2000 and has delivered nothing to me. I want my money back i dont trust you all and i do think you all ever had the furniture at allBusiness response
01/03/2022
This order has been delivered and customer is satisfied.Customer response
01/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.