ComplaintsforKimberly Alexis Photography
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/29/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I booked wedding photography services with Kimberly Alexis Photography on January 18, 2021 for my wedding on May 20, 2023. On February 8, 2023 I reached out to Kim to discuss the option of adding an additional photographer to our services as we were only contracted for one. She stated she would get back to me with an answer. On February 15, 2023 I reached out again to inquire if we were able to have a second photographer. She responded with " I *THINK* I may have someone" but again she would need to get back to me. April 3, 2023 I reached out to Kim again as I had not heard from her. At this point she informed me that I would not have a second photographer and that she herself would not be attending the wedding due to a "unforeseen scheduling conflict". With the power of social media I found out that Kimberly was unable to attend our wedding, an event she had been contracted to do for over 16 month due to her attending a concert in New York City. This event by definition is not an unforeseen scheduling conflict as this event was not announced until October 2022. Sense there was a breech of contract I asked for my deposit back, which she refused. Kimberly has done this to several clients whom I have been in contact with. She has removed several reviews off her business page there for providing false information of the integrity of her business. At this time I am not taking legal action against her but I feel it is important that this her business practices be known to others.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.