ComplaintsforHyundai 112

• Initial Complaint

  05/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  4/25/2023 $1******** 48 months at @290.00 - New car warranty Now the have me paying $290.00 per month for 72 months and no new car warranty. Over ******** over payment. No new car warranty.No type of resolvement.Contract No. *****

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Issues with this dealership ever since engine needed replacement under warranty Informed them that I'm a disabled veteran and this is my transportation they apparently don't care about my problem.10/26/22 Left car at dealership due to engine issues 10/27/22 Called Hyundai 112 Service, still no status on the car, still no loaner car. Was told to call back tomorrow and talk to ***** who is off today. 10/28/22 Called Hyundai 112 service, spoke to ***** who told me that parts would take weeks and that no loaner car was available. Requested someone from management call me to explain what is going on, still no response.12/27/2022 After 2 months got car back Wed 12/21/2022, had to return the next day due to electrical issues. Told there were no loaners available by ****************** who went on vacation without following up, when I called Tue 12/27/2022 no one knew anything about my car. Thanks to *********************** for looking into this and getting the ball rolling. 12/28/22 Got car back, told remote starter had to be reprogramed.2/1/23 Car back at the dealership with same electrical issues since engine was replaced Dec 2022.2/3/23 Called dealership, car had not been looked at, requested a loaner car, none available. Told to call the next day.2/4/23 Called dealership, car still not checked, still no loaner available, told by **** that I would get a call with a status by end of day, no call back.2/6/23 Called dealership, car still not checked, still no loaner available, **** busy, would call me back, no call back.2/7/23 Called dealership, car still not checked, still no loaner, **** still busy, would call back. No call back 2/8/23 Called dealership, car still not checked, still no loaner, **** says he'll only call if there is any change in status.2/10/23 Called dealership, car still not checked, still no loaner, expressed my frustration with them and the I didn't want to file another complaint with the customer department, ***** response "Go right ahead"..

  Customer response

  02/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  11/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I financed a 2019 Hyundai ******** from Nessengee112 without being aware the vehicle previously been in an accident. Carfax did not reflect Car accident. Car greatly depreciated in value due to unreported accident.Im seeking compensation with the lack of information regarding the status of the car.I cant afford the car payment or trade in due to in accurate car fax report

  Customer response

  12/15/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Hyundai 112 regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 7/5/2022 my car a 2016 Hyundai Sonata was towed to Hyundai 112 due to engine failure. There is a recall on the engine and it is also under warranty. I have spoken to the Hyundai corporate office several times as well as the dealership. Today is 9/9/2022 and Corporate is telling me they are waiting for the approval from Hyundai 112, when I speak to the dealership (Hyundai 112) they are telling me they are waiting for the approval from corporate. Today Corporate tells me Hyundai 112 submitted the claim to corporate with the wrong spelling of my my name and it was rejected and nobody knows how to fix the problem!!!! I am spending $2500.00 a month on a car rental (***** per day) because they don't have a loaner car for me. I was told today I will only be reimbursed $40.00 per day by corporate and they will not reimburse me until the engine is replaced.

• Initial Complaint

  09/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 6/30/21 I leased a 2021 Santa Fe from Hyundai 112. The price was fair and I was pleased the transaction. However, on 9/7/21, at 3am in the morning my brand new car, with less than **** miles on it, overheated on the side of the road until the point that smoke poured out of the hood. Hyundai Roadside Assistance told me that they could not get to that road( Service Road on the LIE). The police ended up towing my car. It took another almost 18 hours to locate my car and have it towed to Hyundai 112. Hyundai would not give me a loaner car until my car was on the property. I left with a tiny loaner car around 7pm . In two days, I was told by Service I could pick my car up. The problem was a hose they said. I drove home that night. The next day the car overheated twice, this time just flashing a light and making an alarm noise. It was not just a hose. My car is still in service now over 3 weeks later. No response from Hyund 112General manager. No response from Hyundai case manager.

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