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Find a Location

Medina Wildwood Lake KOA has 1 locations, listed below.

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    Business ProfileforMedina Wildwood Lake KOA

    Campgrounds

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2711 County Line Road, Medina, NY 14103
    BBB File Opened:
    10/24/2014
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/31/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    We have been seasonal campers at Medina wildwood lake koa for two years. Oct of 2021 we paid our deposit of $300 to keep our spot for this year coming 2022. Our contract states that is too com off your yearly fee is considered winter storage. So we paid fast forward to march of 2022. We found out my husband’s job wants him available on weekends so we called the koa spoke to the manager Stacy she said thanks for calling we could make arrangements to come and get our belongings off our site. 30 min later she called back and said you will owe us 300 before we could get in to get our shed deck and gazebo. We read the contract and it says nothing about a fee . Our site doesn’t have to be pAid till April 15 2022. We asked where it said that with no answer. Also told we owe our last electric bill form Oct 2021. That is because the meter wasn’t read before we left for the winter. Ok good I’ll pay that. But the next day the owner called and said bring cash no check or debit card. This is an intractable transaction. We called the local police near the campgrounds they said they won’t meet us there to talk. So now we are on our own trying to get our stuff back. We are going april1 2022. To try to reason with him. This is so unfair we have been nothing but quiet campers. No issues till now. We understand they are going to keep our initial deposit but the second three hundred dollars is fair.
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    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    Sharon M

    1 star

    09/11/2023

    Beautiful park ! Workers not so nice. Very rude and unfriendly. We also paid for a premium spot so family could come to visit, but they couldn’t come . Camp ground charges 10$ a person to come no matter how long they were staying. So one daily would have had to pay 40$. Not posted on the web not posted on paper work says visitor fees posted in office. Don’t put it in writing so you can change it? Never had that experience at a KOA . Another was WiFi, available not free. We paid over 1000.$ to stay for 15 days family events and I had to pay extra for visitors and WiFi! Never again.

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