Customer ReviewsforCSC ServiceWorks, Inc.

After all calls, still no one come to fix machine. We paid 166 a month to rent the machine, 2 out of 3 broken. We reported the problem, no one come.

Hello *******, 

Thank you for contacting us. We understand that you've had some issues with our service, and we're truly sorry for any inconvenience this may have caused. Your feedback is invaluable to us as we strive to improve our customer experience. 

Please email ************************ and include a copy of your review and the full property address where the machines are located. If there are currently malfunctioning machines on site, please provide the machine ID numbers and describe the error each machine is having. We will also review previous site history notes. 

We look forward to hearing from you. 

Regards,
CSC ServiceWorks

Well, a 4 year old machine, constantly breaks down. They won't replace it. They raised the prices. Send new techs who may or may not know what they're doing. They're like the Mafia. Spin the wheel, take your chances.

Hello *****, 

Thank you for contacting us. We understand that you've had some issues with our service, and we're genuinely sorry for any inconvenience this may have caused. Your feedback is invaluable as we strive to improve our customer experience. 

Please email ************************ and include a copy of your review and the full property address where the machines are located. If there are currently malfunctioning machines on site, please provide the machine ID numbers and describe the error each machine is having. We will also review previous site history notes. 

Regarding machine replacement, the machines on site are what were ordered by the property and are likely intended to be kept for an extended period of time and may need continued service. CSC will continue to respond to all service requests. We encourage you to reach out to your property regarding this concern and the price increase, as the increases are discussed/agreed upon with management. 

We look forward to hearing from you. 

Regards,
CSC ServiceWorks

I think your company sucks! I can't wait to change to another once our contract is up.We have 1 washer and 1 dryer in each building and have waited for a dryer now for over 2 months.It sad that your business is still operating.I am going to circulate to all my business contacts to never use your services.If they have you now, I imagine they are thinking the same thing as me.

Hello *****,

Thank you for contacting CSC ServiceWorks with your concerns. We are committed to providing best-in-class customer service and regret that we fell short in your case.

If you need assistance with a service request, please email ************************ and include a copy of your review, the full property address where the machines are located, the machine ID numbers of the machines not functioning, and a description of the error each machine is having. We will review account notes as well. 

Regards, 
CSC ServiceWorks 

The quality of the machine is from the early 2000s and have ruined my clothes with oil or lack of service to the machines, and yet they keep raising the prices on the machine anyways! This company is ripping people off. CVC GO needs to get better machines or quit raising the prices just to raise the prices! Oil soaked stains on my clothes, sometimes the clothes dont dry, or my clothes are found sitting in water.. also I have never received a refund for services after I have requested it because the machine just took my money! Terrible company!

Hello *******,

Thank you for contacting CSC ServiceWorks with your concerns. We are committed to providing best-in-class customer service and regret that we fell short in your case.

If you require assistance with a service request, please email ************************* In your email, include a copy of your review, the full property address where the machines are located, the machine ID numbers of the machines not functioning, and a description of the error each machine is having. We will also thoroughly review the account notes related to your concerns to ensure we have a complete understanding of the situation. 

Price increases and the type of machines on site are discussed/agreed upon with the property. The machines on site are what was ordered and likely intended to be kept for an extended period. We encourage you to reach out to your property regarding these concerns. 

Below are refund resources: 
Residents can report lost funds within 1-2 business days of losing them, and the refund must be associated with a service request for verification. We do not authorize mass refunds over a span of time.
The online form Refund Request CSC ServiceWorks (cscsw.com) is for minor refunds for one broken machine at a time. 
If you utilize the *** Go or *** ********** applications, you need to request a refund via the mobile app (by using the service request feature) instead of the online form, as you will be directed to the app. Large refunds requested online with no information about how the funds were lost cannot be approved. 
Any time funds are lost in one machine, you may use the online form within two business days, if possible.
If two or more machines are used, please call us at ************ to report the machines and request a refund. 

Also, if clothes are damaged, you must call our customer support line to discuss these concerns and submit a damage claim inquiry. 

We hope this information helps.

Regards, 
CSC ServiceWorks 

We have been using Coinmach (CSC Serviceworks) for decades! But we have finally reached the time to look elsewhere. We, too, have poor results from customer service! We have an assisted living/health care facility that has experienced machines being done, and week after week without seeing a technician - after the ticket has been "expedited". We pay our bills on time each month and cannot get anyone to come out to fix machines. We hear the same thing from each representative AND supervisor we talk to. They apologize for the inconvenience, however, as I told **** (the supervisor I've talked twice within the past week), the apology is only good if the issue is rectified...... I WOULD LOVE TO FIND ANOTHER COMPANY THAT LEASES WASHERS AND DRYERS IN **************!!!!I would give a negative rating, if I could! The contact number listed here is to the same customer service we report issues to...not a corporate number!

Hello Ca,

Thank you for contacting CSC ServiceWorks with your concerns. We are committed to providing best-in-class customer service and regret that we fell short in your case.

If you require assistance with a service request, please email ************************* In your email, include a copy of your review, the full property address where the machines are located, the machine ID numbers of the machines not functioning, and a description of the error each machine is having. We will also thoroughly review the account notes related to your concerns to ensure we have a complete understanding of the situation. 

We hope this information helps.

Regards, 
CSC ServiceWorks 

How many times does it take, for multiple people, to tell you that machines in an apartment complex are not working? How dilapidated, grungy, and down right putrid can a washing machine become until you think of coming over to fix it?I came to my laundry room, called the **** to obviously do my laundry. I only have limited time, money, and patience to accomplish tasks important to me. If I cant wash my work clothes, how would I be able to go to work?To much of my surprise, ( I am not surprised at all by this) when I walked into the *** to smell rotten, pungent water. Flys, preying on the infested waters, infused with some globular green and blackened sewer like sludge. Remind you, this is what I WALKED into. Seeing most of the machines turned off, I go ahead and think to myself I have to do this no matter what, I do not have a choice due to this being my only day off, and it is financially responsible. So, as I start putting my clothes in the washer, a resident was looking at me strange. Weird I thought, but continued grabbing my clothes and gently placing them in the washer. Its not until I was loading the rest of my laundry in a second washer is where she had spoken up, telling me that almost ALL the machines are broken, Dirty water she says. She had told me that the only ones that work, are the ones in the very back. Four. Four out of TWENTY. Only 20% of their machines work. I decided to not wash my clothes there due to the fact that these might fail too.Also, Ive put in a refund of only $3.00 12/12/2023 at 6PM; no decency in giving that back to me, well over 7 months now. Not to mention, you cant put in a refund until the last one is completed, whether it is accepted or declined. With how many times the machines have failed on me, Im likely missing over $30 worth.There is no excuse for the lack of repair for very simple machines, the same ones you would work on that dont change, you have all the manuals, all the parts.

Hello *******,

Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the **** with your personal experience. On behalf of the company, our team would like to assist with improving your customer experience. Please email ************************ and include the full property address where the machines are located, the machine ID numbers of the malfunctioning machines, and the errors each machine is experiencing. We will also review previous site history notes left by technicians. We look forward to hearing from you. 

Regards,
CSC ServiceWorks