Business ProfileforNikon Inc.

I purchased a Nikon ZF on 1/4/2024 from a Nikon authorized dealer. I later incurred some unintended impact damage and sent the camera in for repair soon after, with Nikon sending a confirmation email that they had received it on 4/4/2024. There was some credit card trouble, so I had to change the credit card used, which was checked and confirmed to be working by a Nikon representative. The original quoted *** of the repair was 1-2 weeks and it has been almost 2 months since then. Most of the time the camera was in for repair it was listed as being on "parts hold". When I called to ask for the *** on the part, I was Initially told it would be received by the service department on 4/30. This date was later updated to 5/7. When I checked on 5/8, the portal (which shows an extremely limited amount of information) said it was in the shop, waiting on some approval, which I gave. When I checked on 5/9, the following day, the portal said the camera was back on parts hold. After calling twice and getting no information from the service department, the third call resulted in an email saying that the service does not have any *** on when the part will be in. Because of this lack of communication and incredibly wrong ***, I have had to cancel what would have been my first paid photography gigs because I have no camera with which to shoot them with. Additionally, the lenses I bought to use with the camera are little more than thousand dollar paperweights.