42 Customer Reviews
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Review from Ken M
1 star08/14/2024
I called them because I need an anode rod for my water heater. Gave the guy the model and serial number of my water heater. I was on the phone listening to nothing for about 15 minutes while he checked for availability. He didn't know what anode would work with my water heater. Obviously not much more than a cashier that has no idea about the product.
SupplyHouse.com Response
08/15/2024
Hello,Thank you for reaching out with this review as we are always looking to improve. We are so sorry to hear about your experience with our **************** team and confirming a part number for you. We strive to provide knowledgeable and efficient service, and we apologize if we fell short in this instance. If you're still in need of assistance, please let us know by contacting our **************** team on the Contact Us page on our website. Thank you for bringing this to our attention, and we appreciate your patience.Thank you,********************SupplyHouse.com TeamReview from Michael J
5 stars05/30/2024
Great service. Part I ordered actually arrived a day early. Was the right part. Easy process and ordering.SupplyHouse.com Response
06/03/2024
Hello! Thank you for taking the time to review our services, we greatly appreciate it! We are thrilled to hear you have had such a positive experience with us and that you received your order quicker than originally expected! We truly value your feedback so please feel free to provide any suggestions or insight on ways we can improve for the future if anything pops up! You can contact us using the information at this link here: ******************************************************* Thank you again for your rating and we hope you continue to use SupplyHouse.com for all your heating, HVAC and plumbing needs! Thank you, ******************** Supplyhouse.com TeamReview from Jeremy A
1 star03/19/2024
Been dealing with Supply House for two months. They sent me three defective parts in a row and then flat out refused to honor the one year warranty. Spoke to three different customer service reps and the first one was very helpful and courteous and said not to worry that the parts were defective because I have a one year warranty and they wanted to make sure I got my system up and running. The next two reps were unacceptably rude; one of them actually sat the phone down and yelled god while on the call. They are claiming that the part isnt correct (despite it being the part the professional HVAC technician identified and its also the same exact part number that has been on my boiler since installation in 2010). They are also trying to tell my boiler is a different brand than it is. I can see the brand name, obviously, and I have the receipts for the boiler and manual.They were cheaper than anyone else on the parts I needed but at this point Im out the parts and the money and now Im paying for the part again elsewhere since they refuse to honor the warranty.SupplyHouse.com Response
06/03/2024
Hello,Thank you for sharing your experience and providing this review. We sincerely apologize for the frustration and inconvenience you've encountered. We're sorry to hear about the defective parts you received. This is not the level of service we aim for, and we apologize for any confusion and inconvenience caused by our team. We strive to provide accurate and helpful information and are disheartened to learn that this was not your experience with some of our representatives.Regarding the warranty issue, our goal is to honor all warranties fairly and consistently. We regret any miscommunication that *** have occurred and the negative impact this had for you.Upon review of your order, we see that you have since been assisted accordingly and hope we were able to make things right! If we can try to further assist, please don't hesitate to reach back out to us at ************** or through the Contact Us page on our website. Thank you,********************SupplyHouse.com TeamReview from Car Owner .
1 star02/21/2024
Absolute mess of a company. Order a hot water heater for almost $1800. Had a delivery date of 3-5 days.3 days after ordering, received a shipping email stating it would be an additional 1.5-2 weeks. Absolute horrible customer service and false advertising on shipping. We live in ******** and the shipping company they use don't service our state so our order had to be picked up by yet another shipper. Redirected and canceled my order and they "lost" their own package so yet to receive a refund 2 weeks later of my money they so eagerly took! What a joke! Do not order from this so called company. Never even received a tracking number initially.SupplyHouse.com Response
02/22/2024
Hello, Thank you for reaching out with this feedback as we are always looking to improve. We're truly sorry to hear about the challenges you encountered with your order. Your experience does not meet our standards, and we apologize for the inconvenience caused. We appreciate your patience and understanding as we work to address these issues. Upon review of your order, your refund has since been processed, and we are actively investigating the circumstances surrounding the shipment to hopefully avoid this from happening in the future. If there's anything else we can do to assist, or if you have additional concerns, please don't hesitate to reach out directly at **************. We value your feedback, and we're committed to improving our services for the future. Thank you,********************Supplyhouse.com TeamReview from Steven D
1 star02/06/2024
**************** Spend $2000 on a product they give you a delivery date that appears to be decent to only find out it's weeks behind the date they tell you it will be delivered. Would never order through them againSupplyHouse.com Response
02/08/2024
Hello, Thank you for reaching out with this feedback and review as we are always looking to improve. We sincerely apologize for the inconvenience you experienced with the delivery of your order. We understand the frustration caused by delays, and we're committed to addressing this issue promptly. This is not the typical level of service that we seek to provide.We will be processing a discount on your order that will be issued back onto your original form of payment within 1-2 business days. Once this discount has been processed, you will be emailed a refund confirmation.If there's anything specific we can further assist with at this time or if you need any assistance with returning this order, please reach out to our customer service team at ************** and we would be happy to further assist accordingly. We value your business and are dedicated to making improvements based on your experience. Thank you again for reaching out to provide this feedback and we hope to hear from you soon.Thank you,********************Supplyhouse.com TeamReview from Jamie T
1 star01/02/2024
Misinformation about the product I ordered in their online description ultimately meant the product wouldnt work for my application. *** noticed this for the product I ordered and once I was aware of the issue on other products I was considering as replacements. Called and spoke to a representative who authorized a one time exception and allowed me to return the product even thought the seal was broken. Paid $1200 to electrican to attempt to install and over $100 to overnight the product back and they denied my return. Now Im out over $2000 since they are not following through with their word and accepting the return based on their error. Their emails dont include names so you never know who you are communicating with.SupplyHouse.com Response
01/04/2024
Hello,Thank you for reaching out with this review and providing this feedback. We deeply apologize for the inconvenience you have experienced and the misinformation that was provided to you. This is not the level of service that we seek to provide and we appreciate you reaching out so we can make things right.Typically, we are not able to accept returns on material that is no longer in a sealed manufacturer package. Upon review, it seems that our returns team was not aware a one-time exception had been made upon creating your return so the item was returned back to you. We apologize for this miscommunication and confusion on our end! Due to this, I have submitted the request to have your return processed accordingly. You will receive an email with additional information within 1-2 business days.We apologize again for this and we hope to make things right!Thank you,********************Supplyhouse.com TeamReview from JT J
1 star12/29/2023
Don't bother with this waste of a time company. Just read the other reviews. That's what you'll get!SupplyHouse.com Response
01/04/2024
Hello,Thank you for reaching out with this review and providing this feedback. We deeply apologize for any inconvenience you may have experienced. We would be happy to try to make things right.Please reach out to our customer service team at ************** so we can better understand and assist with the issues you've encountered. We apologize again for the inconvenience you have experienced. Your feedback is important to us as we look to improve for the future, and we appreciate you reaching out. Thank you,********************Supplyhouse.com TeamReview from William L
1 star12/26/2023
ordered soft star 6 months ago. every month getting emails with new eta.terrible.SupplyHouse.com Response
01/04/2024
Hello, Thank you for reaching out with this feedback and providing this review. We sincerely apologize for the ongoing delays with your order. We understand the frustration, and we share your disappointment in the extended lead times. Please know that we are in constant communication with the manufacturer, and as soon as we receive updated information on the availability, we will promptly update you. We have emailed over the current most-updated estimated lead time at this time.We deeply appreciate your patience and understanding during this challenging time. If you have any further concerns or need assistance, please don't hesitate to contact our customer service team at ************** or via live chat on our website linked here: *******************************************************. Thank you, ********************Supplyhouse.com TeamReview from Harris B
5 stars12/07/2023
Ordered multiple times throughout the years as a DIY homeowner. Shipping is super fast (I usually gets it in a day) and they carry everything under the sun. Dealt with customer service on two occasions and both time they were super helpful and took care of me. Highly recommended over *****************SupplyHouse.com Response
01/04/2024
Hello, Thank you for being a loyal customer and for taking the time to share your positive experiences with us! We're thrilled to hear that our fast shipping, product selection, and helpful customer service have consistently met your expectations. Your recommendation means a lot to us, and we look forward to continuing to provide you with top-notch service and products for all your DIY needs. If we can try to assist with anything in the future, please don't hesitate to reach back out to us here: ******************************************************* Thank you,********************Supplyhouse.com TeamReview from Fi R
1 star12/06/2023
They sent a low quality part. plus, they originally claimed they will deliver it in 4 days but it took 9 days to deliver.SupplyHouse.com Response
12/07/2023
Hello,Thank you for providing this review and feedback. We sincerely apologize for the inconvenience you've experienced with your recent order. The delay in delivery and the quality of the part you received do not meet our standards that we typically strive for, and we understand your frustration.Ensuring timely and reliable service, along with providing ******************, is our priority, and we regret falling short in this instance. We appreciate your feedback, and we are actively addressing the issues raised to prevent similar occurrences in the future.To make amends, we have submitted the request for a refund to be processed for your order, including the shipping cost. You should be emailed a refund confirmation within 1-3 business days. We understand the impact this may have had, and we value your understanding.If there's anything else we can do to further assist you or if you have additional feedback, please feel free to contact us at **************.Thank you,********************Supplyhouse.com Team
Customer Review Rating
2.52/5stars
Average of 42 Customer Reviews
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