ComplaintsforEarthtech Products, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Jackery Generator **** Delivered 11/1/21 Did NOT work as advertised at %100 charged, only ran a very small portable heater for 90 minutes!!! It advertises that it can run your household - ALL appliances, including the refrigerator overnight. How would a person stay warm in a power outage? This little heater sells on ******, best seller at ****** reviews!!! Smaller, compact heaters have up to ***** reviews and don't put out as mush heat.When I complained and said I would be returning the generator, the rep replied that there would be a %15 restocking fee. I said it was false advertising and I shouldn't have to pay.I will be returning the generator tomorrow but would like my $200.12 returned.RMA # ******** Order # *****-******Business response
11/26/2021
We apologize for the misunderstanding with the functionality of the Jackery Generator ****. This unit will run regular household appliances such as computers, laptops, cell phones, tv's etc with a certain watt draw, for example a energy star fridge may only draw approximately 80 ***** but an electric space heater could draw over **** *****, this information is available in the specifications of the products as far as the limits of what this unit can run. We have Jackery experts here available to answer any compatibility questions that our customers have.
To keep costs down for customers, we offer free shipping on our products, we do pay the shipping carrier to get the product to you so when it is returned we do ask that the original shipping (which was labelled as a restocking fee) is deducted from the credit when if it is returned due to customer error.
We do understand a misunderstanding of the product may have occurred. Customer satisfaction is always our number one priority so we will extend a one time courtesy and waive the restocking fee and issue you a full credit for your return.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.