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ComplaintsforSip & Say Craft Wine & Spirits
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a engrave bottle for my youngest daughter ******* on March 13. I have purchase a bottle in the past for my oldest daughter ******* and it came out nice before. I ask if **** to do the same this time. I made a mistake and put Aries You Season instead of Aries Season. So I ask him to make my daughter Valeries bottle just like *******s font and sizing. Of course it couldnt be the same exact as they have two different pictures. But the Aries You Season was a extra $20 to remove it and I said Ill just leave it. I knew their work was good. I received it on March 17 and I opened it on March 18. To my surprise it was white residue all over her hair that was from the machinery. A white line from their machine. The font and sizing is huge not small. The wording was slanted. **** to me since you got the bottle 2 yrs ago things change. Your professionalism change as well. He was very aggressive and disrespectful over the phone. He insulted me once I sent both bottles side by side he said to wipe off the residue. I want his business to be in trouble for the lack of service. I have a lot more emailsCustomer response
05/02/2022
At this time, I have been contacted directly by Sip & Say Craft Wine & Spirits regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
I received a refund and that was it. But I still would like the complaint to be made public as it was extremely embarrassing.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.