ComplaintsforEagle Chimney & Home Improvement Inc.
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Complaint Details
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Initial Complaint
08/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
A deposit of $55500 was given to Eagle Chimney and Home Improvement for service to repair our roof on June 15, 2023. We were notified via email by the owner, *******************************, on June 22, 2023 that work would be delayed to the death of his wife/partner's mother. Despite numerous efforts to contact the company and ***** directly (as per the cell phone he gave us), including phone calls, text messages, emails, and ******** messages, we have been unable to reach the company and/or ******************************* to finalize a date for the roof installation. Please note that the business number has been disconnected, the website is down, and all messages sent to the business email have been rejected. Also, per Suffolk County Consumer Affairs, we learned that the license for ********************************************* has expired as of 7/1/2023, after we signed our contract on 6/15/23 and after our deposit of $5500 was cashed on 6/16/23. We have sent a letter of demand requesting that the deposit be returned. This letter was sent **** certified (tracking number **** **** **** **** **** 84) and was accepted by an individual on 8/23/23 at 2:11 pm.Customer response
09/18/2023
Better Business Bureau:
At this time, I have not been contacted by Eagle Chimney & Home Improvement Inc. regarding complaint ID ********.
Sincerely,
*************************************Initial Complaint
08/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Masonry repairs done in March 2022, that were warrantied, did not hold up, everything started cracking with in months. In January 2023 I started calling and texting the owners, ************************************************ to have them come and look at it. I have records of over 15 calls and about 10 texts. When they did answer or reply they were both always pleasant and polite and promised to call and/or come to my home and do the repairs on a specific day. Then they had car problems, then a few flat tires, all understandable, however never ending.Needless to say they never showed up or called or returned texts anymore.I repeatedly called and texted leaving numerous messages, with no reply. Of late their phone is disconnected.Id like some reply, if not, some sort of refund.This has been a very upsetting experience.Thank you Sincerely,*************************************Customer response
09/14/2023
Better Business Bureau:
At this time, I have not been contacted by Eagle Chimney & Home Improvement Inc. regarding complaint ID ********.
Sincerely,
*************************************
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Contact Information
17 Miller Place Yaphank Rd
Middle Island, NY 11953-1208
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.