Business ProfileforKMS Painting

Kaitlyn (Katie) S******, the owner/sole proprieter of KMS Painting in Middleburgh, NY took a $2,250 ***** payment from me on February 11, 2022 as a deposit for painting our home in Cobleskill, NY. but never started the work. She provided written quotes for our paint job. She was very aggressive with requesting a deposit in order to secure a spot on her schedule for the spring of 2022 to be started "when the weather breaks" according to her February 21, 2022 text. Spring and Summer 2022 came and went with no sign of Ms. S****** to start our job. After another promised start date in September 2022 was ignored, a text from Ms. S****** on October 11, 2022 stated that she "didn't forget about you guys." Now approaching winter, we asked for an updated quote to reflect the exterior to be completed no later then May 2023, which she promised several times to send but did not deliver. In March 2023 we still hadn't received an updated quotation, or any sort of firm date. Having lost all confidence in Ms. S****** after more than a year's wait, with her routinely ignoring our messages, and with NO services provided, we requested our deposit be returned via *****. She stated on March 29, 2023 that she could not make a refund via *****, and that she could only send us a certified check because "I need a receipt on my end." I told her she'd have a receipt from *****. She insisted on a certified check, but would not tell us when she'd send it. She then stated on April 2, 2023 that she was "...super sick. If I'm not better tomm (sic) I'll have my mom do it." To date, no check received. She mostly now ignores our text messages and phone calls, but did text on April 21, 2023 that she was going to refund our money. Again, we are met with a lack of response and endless excuses - but no refund via any method...check or otherwise. We demand Ms. S****** immediately return our $2,250 deposit in full. I have documentation for all of the above. Thank you for your assistance.