ComplaintsforAspen Dental
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Complaint Details
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Initial Complaint
11/01/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I took my children for their cleaning and x-rays and was advised of a balance owed.I never received an invoice of this balance on my account, I was advised no payment no service I paid the balance, come to find out the insurance had already paid them and now no one will get back with me on a refund of my monies.Business response
11/01/2023
**** - Can you please provide the names and dates of birth of your children so I can look up their Aspen Dental accounts?Customer response
11/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.the complaint can be closedI was finally refunded
Sincerely,
*********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.