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ComplaintsforDirect Apparel Wholesale
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We placed a order for our business. Wrong items were sent. We immediately contacted the company to have the correct items received. The stated they do not do exchanges and we will need to replace with the correct order and then return the wrong items. We purchased the new items and have been attempting to get their return address and authorization to return the items for over two weeks now. They keep saying it will be sent and is never sent.Customer response
10/18/2023
At this time, I have been contacted directly by Direct Apparel Wholesale regarding complaint ID ********, however my complaint has NOT been resolved because:
we received a return address from them, however have not been refunded.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
Customer response
11/08/2023
Better Business Bureau:
At this time, I have not been contacted by Direct Apparel Wholesale regarding complaint ID ********.
Sincerely,
*****************************Initial Complaint
10/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I order online with this company 2 medium and 1 large sand color Gildan brand sweatshirts. I received the 2 medium sweatshirts but not the large one. I have emailed a few times but no reply and my sweatshirt has not been sent. I was, however, charged for 3 items. I just want the large sweatshirt mailed to me as I paid for it already.Customer response
11/12/2022
Better Business Bureau:
At this time, I have not been contacted by Direct Apparel Wholesale regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
04/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 3/17/22 I purchased about 6 items from this company and not only have I not received them they never even had them in stocks and now they refuse to refund my moneyInitial Complaint
01/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 2/22/21 I purchases a batch of shirts. They ran out of a size so I returned them and bought a new batch. I never received a credit. They said they would mail me a check which never came I called and emailed multiple times. Last time they said they mailed a check, but no proof of that. He said he would have manager call me back and never heard from them. I have been trying to get a refund for almost a year.Customer response
02/15/2022
Better Business Bureau:
At this time, I have not been contacted by Direct Apparel Wholesale regarding complaint ID ********.
Sincerely,
*************************I have also tried to contact them again with no success.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.