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ComplaintsforFrederic H Weiner Inc.
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Complaint Details
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Initial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a tenor sax mouthpiece from *************** on the **** website on 11 Apr 2024, advertised as new. What came was sealed in a box and a plastic bag that appeared to be from ***** even though it sported a USA address on the box. Upon very close inspection which included magnification of it, I determined that it was not really new but had been illegally previously sold and returned, being then re-sold to me. I made numerous attempts to contact them through the proper **** channels and I even sent another eMail directly to ***************. They did not reply to my desperate attempts to make a product return until after the cut-off date they had set for these operations. In their replies were only one or two words and at no time did they make any effort to address my explicit observations of their product not being actually a new item, but appeared to obviously be used, instead. I paid them $101.29 for this and they surreptitiously prevented me from making a return or getting a refund. I still believe they owe me this and sadly, nothing has changed.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.