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ComplaintsforPlaza Optical of Monroe, LLC
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Complaint Details
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Initial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
After having an eye exam i ordered new lenses for my frames. On or about 11/13/21 the lenses were cut and i took them home. I gave it 3 days and was unable to use them because i had to tilt my head down in order to see clearly. The bottom portion of the lens were for reading and the upper portion for distance. I returned to the store and the owner **** replaced my old lenses and told me he would order new ones. I returned the following saturday and was told the new lenses would be cut and put on my frames. As it turned out **** never ordered new lenses and he not a trained tech put my old lenses back in stretched out my nose pads lowering the entire frame! I didn't realize it but he left a string hanging out and again i returned to the store. **** GLUED the string to my frame which ruined the frame permantly and left some glue on one lenses. I paid $624.00 for this experience. I would like new frames and proper lenses or a refund of the entire amount!Business response
12/08/2021
********** ********* ******* ********* ***** ******* ********************************************************** **********************************************To Whom it May ConcernPlease find attached response to complaint, as well as supporting documentation with regards to complainant's assertions.Please feel free to contact me at ************ or ********************* if any additional information is needed.Best Regards*********************************** Licensed Optican
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.