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Complaint Details
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Initial Complaint
10/31/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
There are several issues, but this is the main one:Their email doesn't work. I try to call, and I do not get an answer. I leave voicemail after voicemail.I need to cancel an order, and I cannot get a phone call back regarding the order. It takes weeks to get my orders. I place orders with them on a monthly basis. I am going to have to go with a different company.Business response
11/14/2022
We are sorry to hear that your experience with our company has not met your expectations. As a business, we strive to make sure that every email we receive is dealt with promptly and respectfully. *************************** is a steady customer who reached out at a time when we were working at a limited capacity. We did cancel the order that she requested and also reached out to her but were unable to get a response. Our emails all come through but because of a technical issue you will sometimes receive an undeliverable message.
We are prioritizing the issue she has had with our software and our team is already working actively to resolve the issue. We strive to provide excellent customer service in a timely manner and apologize for any inconvenience this has caused. Please let us know if you have any additional questions or comments. You can reach out to our customer service team at **************************** *************
Customer response
11/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.